Implementation Consultant
Intus Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $105,000 per year
Job Level
JuniorMid-Level
About the role
- Coordinate and manage end-to-end implementation execution activities, including timelines, milestones, and deliverables.
- Lead client working sessions to gather requirements, document workflows, and align configurations.
- Ensure all project phases—from kickoff to go-live—are completed on time and with high client satisfaction.
- Support clients during onsite or virtual go-live, acting as a steady and knowledgeable guide.
- Maintain deep, advanced knowledge of IntusCare products—including functionality, workflow implications, and PACE operational relevance.
- Partner closely with Product, Engineering, Training, Support, and Client Success to ensure alignment and successful project outcomes.
- Work with data migration and engineering teams to understand data structures, integration requirements, and technical dependencies.
- Assess and document gaps between client workflows and system capabilities, ensuring the client’s needs are accurately represented in product prioritization
- Provide early visibility into potential workflow challenges and develop mitigation strategies.
- Lead workflow mapping and consult with clients to design optimal processes that support compliance, efficiency, and longevity of use.
- Deliver clear, timely updates on project health, upcoming milestones, and client responsibilities, ensuring stakeholders always know what to expect.
- Surface risks as soon as they emerge and drive coordinated responses with internal teams to keep the project on track.
- Build strong, trusted relationships with client teams by showing follow-through, taking ownership of outcomes, and providing thoughtful, consultative guidance.
- Spot potential implementation challenges early and take initiative to diagnose root causes, coordinating with Product, Engineering, Data, and Vendor teams as needed.
- Translate client needs into actionable steps, ensuring alignment between workflows, product capabilities, and scope decisions.
- Maintain precise documentation of issues, decisions, mitigations, and outcomes to support a smooth go-live and a clean handoff to Support.
Requirements
- Bachelor’s degree in Healthcare Management, Information Technology, Public Health, or related field preferred.
- 2–4 years of experience in implementation, project coordination, EMR deployment, healthcare operations, or consulting.
- Strong understanding of healthcare workflows; PACE experience a plus.
- Excellent organizational, project management, and time management skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Comfortable learning new systems and leading clients through change.
- Experience with EHR/EMR systems, data migration, or vendor management is beneficial.
- Willingness to travel for onsite implementations and go-live support at least 2 weeks per month.
Benefits
- Competitive salary and benefits package
- Opportunity to work with a passionate and innovative team
- Professional development and growth opportunities
- Flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
implementationproject coordinationEMR deploymentdata migrationworkflow mappingtechnical dependenciesdocumentationclient requirements gatheringprocess designcompliance
Soft skills
organizational skillsproject managementtime managementeffective communicationrelationship buildingproblem-solvinginitiativeconsultative guidanceadaptabilitystakeholder management