Intus Care

Implementation Consultant

Intus Care

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $105,000 per year

About the role

  • Coordinate and manage end-to-end implementation execution activities, including timelines, milestones, and deliverables.
  • Lead client working sessions to gather requirements, document workflows, and align configurations.
  • Ensure all project phases—from kickoff to go-live—are completed on time and with high client satisfaction.
  • Support clients during onsite or virtual go-live, acting as a steady and knowledgeable guide.
  • Maintain deep, advanced knowledge of IntusCare products—including functionality, workflow implications, and PACE operational relevance.
  • Partner closely with Product, Engineering, Training, Support, and Client Success to ensure alignment and successful project outcomes.
  • Work with data migration and engineering teams to understand data structures, integration requirements, and technical dependencies.
  • Assess and document gaps between client workflows and system capabilities, ensuring the client’s needs are accurately represented in product prioritization
  • Provide early visibility into potential workflow challenges and develop mitigation strategies.
  • Lead workflow mapping and consult with clients to design optimal processes that support compliance, efficiency, and longevity of use.
  • Deliver clear, timely updates on project health, upcoming milestones, and client responsibilities, ensuring stakeholders always know what to expect.
  • Surface risks as soon as they emerge and drive coordinated responses with internal teams to keep the project on track.
  • Build strong, trusted relationships with client teams by showing follow-through, taking ownership of outcomes, and providing thoughtful, consultative guidance.
  • Spot potential implementation challenges early and take initiative to diagnose root causes, coordinating with Product, Engineering, Data, and Vendor teams as needed.
  • Translate client needs into actionable steps, ensuring alignment between workflows, product capabilities, and scope decisions.
  • Maintain precise documentation of issues, decisions, mitigations, and outcomes to support a smooth go-live and a clean handoff to Support.

Requirements

  • Bachelor’s degree in Healthcare Management, Information Technology, Public Health, or related field preferred.
  • 2–4 years of experience in implementation, project coordination, EMR deployment, healthcare operations, or consulting.
  • Strong understanding of healthcare workflows; PACE experience a plus.
  • Excellent organizational, project management, and time management skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Comfortable learning new systems and leading clients through change.
  • Experience with EHR/EMR systems, data migration, or vendor management is beneficial.
  • Willingness to travel for onsite implementations and go-live support at least 2 weeks per month.
Benefits
  • Competitive salary and benefits package
  • Opportunity to work with a passionate and innovative team
  • Professional development and growth opportunities
  • Flexible work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementationproject coordinationEMR deploymentdata migrationworkflow mappingtechnical dependenciesdocumentationclient requirements gatheringprocess designcompliance
Soft Skills
organizational skillsproject managementtime managementeffective communicationrelationship buildingproblem-solvinginitiativeconsultative guidanceadaptabilitystakeholder management