Field Service Engineer
Intuitive
full-time
Posted on:
Location Type: Remote
Location: Spain
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About the role
- Manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory.
- Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
- Assess and determine follow up visits to ensure maximum system reliability.
- Provide on-site technical and training support to Junior and Field Service Engineer.
- Engage service contract renewal discussion with hospitals by presenting the value proposition of Intuitive Surgical’s service offerings.
- Independently manage all administrative duties of role including Spare Parts Inventory, Returned Material Authorizations, Service Contracts Billings.
Requirements
- College degree in applied science or engineering preferred; or equivalent training/experience including extensive coursework in the field.
- 5-10 years of experience as a Field Service Engineer, including experience in the medical device industry.
- Strong written and oral communication skills.
- Excellent interpersonal skills.
- Strong administrative and record keeping skills.
- Strong knowledge of Operating Room protocol.
- Proven track record of solid customer relationships with Surgeons and Hospital staff.
- Proven ability to independently troubleshoot complex electro-mechanical systems.
- An ability to travel up to 25%, dependent upon account distribution.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
system installationtechnical supporttroubleshootingelectro-mechanical systemsinventory managementservice contract managementpre-site planninginstallation coordination
Soft Skills
written communicationoral communicationinterpersonal skillsadministrative skillsrecord keepingcustomer relationship management
Certifications
college degree in applied sciencecollege degree in engineering