Customer Success Manager
Introhive
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$90,000 - CA$125,000 per year
About the role
- Develop a strong understanding of each customer’s business objectives
- Drive customer toward full value realization
- Deepen customer relationships and create new ones
- Manage account escalations
- Monitor account health; take action to improve health and/or mitigate risk
- Nurture customers for advocacy
- Drive product adoption
- Cross-functional collaboration on projects and systems
- Work collaboratively to support renewals & upsells
Requirements
- 5 to 10 years experience in a similar role
- Bachelor Degree (BA or BBA) or equivalent
- Familiarity working with clients of all sizes
- Impeccable written and verbal communication skills
- Detail oriented and analytical
- Familiarity with CRMs and data tools
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Benefits
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer relationship managementaccount managementanalytical skillsdetail orientedcommunication skillsmulti-taskingprioritizationcollaborationadvocacyrisk mitigation
Certifications
Bachelor DegreeBABBA