Operations

• Responsible for the safe, successful, and profitable running of all day tours within assigned regions
• Act as the main point of contact for operational matters between the office team, Urban Adventures guides, and the management of vehicle fleets (where applicable)
• Work closely with lead guides in each city to ensure engagement, quality control, local sales, and training are consistently delivered across all destinations
• Manage day-to-day priorities to ensure the smooth running of Intrepid’s Urban Adventures and other designated travel products
• Drive the growth and success of destinations by creating and leading great experiences, recruiting and developing top guides, and contributing to business development and marketing opportunities
• Ensure delivery in line with company standards and policies and take responsibility for guest and staff safety
• Deliver guide training, quality control, and local sales support across regions

Deputy Operations Manager

Manager, Operational Excellence

Administrative Operations Support

Asociado de Operaciones, Centro de Distribución

Low Voltage Operations Manager