Asociado de Operaciones, Centro de Distribución
Shinesty
Deputy Operations Manager
Intrepid Travel
full-time
Posted on:
Location Type: Office
Location: Denver • Colorado, District of Columbia, Illinois, Louisiana, Massachusetts, New York, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for the safe, successful, and profitable running of all day tours within assigned regions
- Act as the main point of contact for operational matters between the office team, Urban Adventures guides, and the management of vehicle fleets (where applicable)
- Work closely with lead guides in each city to ensure engagement, quality control, local sales, and training are consistently delivered across all destinations
- Manage day-to-day priorities to ensure the smooth running of Intrepid’s Urban Adventures and other designated travel products
- Drive the growth and success of destinations by creating and leading great experiences, recruiting and developing top guides, and contributing to business development and marketing opportunities
- Ensure delivery in line with company standards and policies and take responsibility for guest and staff safety
- Deliver guide training, quality control, and local sales support across regions
Requirements
- A thorough understanding of and a strong passion for Intrepid’s style of sustainable, experience rich travel
- Background in operations management and/or tour leading/guiding including day tours, vehicle touring and active travel
- In-depth knowledge of product, itineraries, destinations, and the adventure travel industry in the region
- Experience managing people and teams, including remote staff and guides
- Experience designing and delivering guide training
- Ability to manage crises calmly and effectively and take responsibility for the safety of others
- Outstanding organizational skills, attention to detail and the ability to delegate
- Excellent written and verbal communication skills
- Willingness to be based in assigned regional hub (Denver, Seattle, Chicago, New Orleans, Boston, Washington, D.C., or New York City)
Benefits
- Flexible Schedules: No 9-5, no routine, no desk. Every day you work is different, so you can fit it around study, side hustles, travel, parenting, or passion projects
- Grow Professionally: Upskill, reskill, or feed your curiosity with access to e-learning (plus training before you start)
- Start here, go anywhere: Whether you want to lead tours around the world or step into a role behind the scenes there are broad career opportunities available in travel and beyond
- Get all the best parts of travel and storytelling: Without living out of a suitcase and being away from home
- Expand your Travel experience: We'll provide amazing travel discounts for you (and your family and friends) to experience Intrepid as a passenger
- Work that gives back: As part of Intrepid, you’ll have the chance to support local communities through The Intrepid Foundation - creating real impact where it matters most
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementtour leadingguide trainingcrisis managementbusiness developmentmarketingquality controllocal sales supportsustainable travelactive travel
Soft skills
organizational skillsattention to detaildelegationcommunication skillsteam managementproblem-solvingleadershipengagementtraining deliverypassion for travel
