Deputy Operations Manager
Intrepid Travel
full-time
Posted on:
Location Type: Hybrid
Location: Mexico
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About the role
- Support the day-to-day management of operations, including the recruitment, training, and performance management of Tour Leaders.
- Monitor and implement all Intrepid safety, conduct, and responsible travel standards across the region.
- Collaborate closely with Reservations, Product, Contracting, Sales, Customer Care, and Global Operations.
- Help drive group profitability and ensure outstanding customer satisfaction.
- Provide administrative support to ensure the smooth and efficient functioning of the Operations department.
Requirements
- Bachelor’s degree in business administration or tourism.
- 1+ years working on management coaching / training experience.
- 2+ years in administrative tasks using Microsoft 365.
- Excellent communication skills (verbal & written) in both English and Spanish.
- Reliable with outstanding organizational skills.
- Problem solving and decision making
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
management coachingtrainingadministrative tasks
Soft Skills
communication skillsorganizational skillsproblem solvingdecision makingreliability
Certifications
Bachelor’s degree