Intrepid Travel

Sales Consultant

Intrepid Travel

full-time

Posted on:

Location Type: Hybrid

Location: London • Germany

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About the role

  • Sell Intrepid Travel’s unique, socially responsible experiences to customers
  • Provide outstanding service across phone, email, and live chat
  • Deliver unforgettable trips from the first enquiry through to departure
  • Respond to leads and achieve sales targets
  • Provide expert advice on Intrepid products and destinations
  • Support colleagues and assist in training new team members
  • Contribute to campaigns and promotions that drive growth
  • Work on a hybrid pattern of 2-3 days per week onsite, operating on a 7-day rotating schedule

Requirements

  • Experience in sales or customer service, ideally in the travel industry
  • Fluent in English, written and spoken (and fluent German if applying for our German-Speaking Sales Consultant role)
  • Proven ability to achieve sales targets and KPIs
  • Passion for travel and strong knowledge of Intrepid products and destinations
  • Excellent communication, negotiation, and customer service skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Strong team player with a positive attitude and willingness to collaborate
  • Proficiency in Microsoft Office; knowledge of Starship, Salesforce, or other CRM/reservation systems is desirable
Benefits
  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
  • A free Intrepid trip every year, plus generous discounts for families, and close friends
  • 5 extra days of leave a year for use on Intrepid trips
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
  • Access to e-learning platforms, professional development and mentor programs
  • 20 hours of volunteer leave every year to use on causes most important to you
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salescustomer serviceKPI achievementnegotiationcommunication
Soft Skills
team playerpositive attitudecollaborationability to manage multiple prioritiespassion for travel