Intrepid Travel

Customer Service Consultant

Intrepid Travel

full-time

Posted on:

Location Type: Hybrid

Location: Colombo • Sri Lanka

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About the role

  • Provide the best online service to our customers, bringing your unique personality to every customer interaction
  • Be the first point of contact for our diverse global customers who use Live Chat to seek information about our trips or need help with their decision making
  • Help maximize sales of all Intrepid Group products while supporting direct customers and travel agents throughout the pre-booking and post-booking process
  • Action web bookings and make bookings in our reservation system, ensuring an overall exceptional booking experience

Requirements

  • Minimum 2 years’ experience in customer service, ideally telephone/ Live Chat and/ or Web-based
  • Excellent English communication skills (verbal and written)
  • Strong customer service skills and the ability to provide professional advice to a wide customer base
  • High level of accuracy and effective time management skills
  • Travel industry course and/or experience within the travel industry preferred
  • Well-versed with computer-based booking systems
Benefits
  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
  • A free Intrepid trip every year, plus generous discounts for families, and close friends
  • 5 extra days of leave a year for use on Intrepid trips
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
  • Access to e-learning platforms, professional development and mentor programs
  • 20 hours of volunteer leave every year to use on causes most important to you
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceLive Chatweb bookingsreservation systembooking systems
Soft Skills
communication skillstime managementaccuracyprofessional advice
Certifications
travel industry course