Deputy Operations Manager
Intrepid Travel
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • United States
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About the role
- Support the management of daily operations, including recruitment, training, and performance of tour leaders.
- Responsible for monitoring and implementing safety standards, code of conduct, and responsible travel policies across the Central America region.
- Work collaboratively with Reservations, Product, Contracting, Sales, Customer Care, and Global Operations to drive group profitability and ensure exceptional customer satisfaction.
- Support various administrative tasks to assist the Operations team.
Requirements
- Bachelor’s degree in business administration or tourism.
- 1+ years working on management coaching / training experience.
- 2 + years in administrative tasks using Microsoft 365.
- Excellent communication skills (verbal & written) in both English and Spanish.
- Reliable with outstanding organizational skills.
- Problem solving and decision making.
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
management coachingtrainingadministrative tasksMicrosoft 365
Soft skills
communication skillsorganizational skillsproblem solvingdecision making
Certifications
Bachelor’s degree