Intrepid Travel

Deputy Operations Manager

Intrepid Travel

full-time

Posted on:

Location Type: Hybrid

Location: Lacey • Washington • United States

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Job Level

SeniorLead

About the role

  • Responsible for the overall performance of Pacific Northwest trips, including maintaining and operating a branch warehouse and performing business administrative duties related to the branch.
  • Serve as the main point of contact for field staff in the Pacific Northwest branch as well as the Operations teams.
  • Supports contracting, reservations, sales, and other branch functions.
  • Expected to perform other duties as required, which may fall outside the scope of these responsibilities depending on business needs.
  • Maintain a flexible schedule and work weekends and/or holidays as necessary.

Requirements

  • Extensive knowledge of the field area; Northwest USA Travel industry work experience, preferably as a tour leader or guide or operations manager
  • Excellent communication (verbal & written) in English
  • Experience in administrative tasks with solid skills in Microsoft Office including word and excel
  • Previous experience with a CRM system/ Salesforce preferred
  • Strong supervisory, facilitation and organization skills
  • Ability to lift up-to 20 pounds and work at a computer station up to 40 hours-per-week
  • Meet company and DOT driving requirements and maintain a valid Driver’s License; Must be at least 21 years of age and successfully pass a motor vehicle and background check
  • Maintain a current Wilderness First Responder, CPR & Epi Certification
Benefits
  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
  • A free Intrepid trip every year, plus generous discounts for families, and close friends
  • 5 extra days of leave a year for use on Intrepid trips
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
  • Access to e-learning platforms, professional development and mentor programs
  • 20 hours of volunteer leave every year to use on causes most important to you
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
administrative tasksMicrosoft OfficeCRM systemSalesforceWilderness First ResponderCPREpi Certification
Soft skills
communicationsupervisory skillsfacilitation skillsorganization skills
Certifications
valid Driver’s License