Intrepid Travel

Sales Manager

Intrepid Travel

full-time

Posted on:

Location Type: Hybrid

Location: Quito • Ecuador

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide guidance, training, and direction to your team of consultants as they sell and ensure accurate bookings for group and tailored FIT trips.
  • Oversee the creation of itineraries and ensure customer service is delivered according to Intrepid standards, company philosophies, and operational systems.
  • Manage your own clients and take a hands-on role in overseeing complex or higher-value accounts.
  • Lead the team to grow sales and consistently deliver service-level excellence for Intrepid DMC.
  • Ensure your team meets sales targets - particularly filling out the Galapagos boats- while maintaining exceptional performance in consultation and booking of tailored FIT trips.
  • Serve as the primary contact for external customers and manage all touchpoints of the customer experience up to trip departure.
  • Follow through with customers to secure bookings and ensure the booking-to-departure process meets high standards of customer service.

Requirements

  • 3+ years of proven experience in sales, business development, or account management within the tourism or hospitality industry.
  • Previous supervisory experience, including leading a team to sales success through coaching, training & developing
  • Strong knowledge of the Galapagos boats and land itineraries in Galapagos and Ecuador
  • Proven track record in managing and reporting on sales targets for a team of direct reports
  • Significant travel industry and sales experience, ideally within adventure travel
  • Demonstrated ability to build strong relationships
  • In addition to Spanish, fluent English language skills (written and verbal)
  • Ability to accurately use systems online such as CRMs and create or train others in processes to provide a quality customer experience
Benefits
  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
  • A free Intrepid trip every year, plus generous discounts for families, and close friends
  • 5 extra days of leave a year for use on Intrepid trip's
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
  • Access to e-learning platforms, professional development and mentor programs
  • 20 hours of volunteer leave every year to use on causes most important to you
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
salesbusiness developmentaccount managementcustomer serviceitinerary creationreporting on sales targetscoachingtrainingconsultationbooking management
Soft skills
leadershiprelationship buildingcommunicationteam managementcustomer experience management