Cluster Reservations Consultant
Intrepid Travel
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Be the go-to expert for our hotel bookings, supporting guests from first enquiry through to check-out
- Play a key role in delivering seamless, end-to-end reservation experiences
- Ensure every interaction is personal, efficient and genuinely welcoming
- Guide guests with confidence, manage bookings with care, and ensure high standards of quality and service are met
Requirements
- 2-3 years’ experience in hotel reservations or sales support within accommodation
- Experience in front facing customer service roles, with excellent communication skills
- Knowledge of accommodation booking systems
- Strong attention to detail and organisational capabilities
- Collaborative and a team player, with a guest first approach
- Ability to prioritise and manage own workload
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hotel reservationssales supportcustomer servicebooking systems
Soft skills
communication skillsattention to detailorganizational capabilitiescollaborationteam playerguest first approachability to prioritizeworkload management