Cluster Reservations Consultant
Intrepid Travel
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Be the go-to expert for our hotel bookings, supporting guests from first enquiry through to check-out
- Play a key role in delivering seamless, end-to-end reservation experiences
- Ensure every interaction is personal, efficient and genuinely welcoming
- Guide guests with confidence, manage bookings with care, and ensure high standards of quality and service are met
Requirements
- 2-3 years’ experience in hotel reservations or sales support within accommodation
- Experience in front facing customer service roles, with excellent communication skills
- Knowledge of accommodation booking systems
- Strong attention to detail and organisational capabilities
- Collaborative and a team player, with a guest first approach
- Ability to prioritise and manage own workload
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hotel reservationssales supportcustomer servicebooking systems
Soft Skills
communication skillsattention to detailorganizational capabilitiescollaborationteam playerguest first approachability to prioritizeworkload management