Travel Operations Administrator
Duffel
Job Level
Mid-LevelSenior
About the role
- Overall responsibility for the safe, successful, and profitable delivery of all trips across Canada for Intrepid Travel and external brand partners in line with company standards and policies.
- Act as the main point of contact for operational matters between the office team, tour leaders, the Intrepid DMC Global Operations team, and Product teams at Intrepid and partner brands.
- Oversee the operational performance of the Canadian business, including the management of tour leaders and vehicle fleets, ensuring exceptional quality, safety, and consistency on every trip.
- Play a key role as a member of the regional management team shaping the overall direction of Intrepid DMC Canada, helping drive growth, innovation, and traveler experience.
- Support the delivery of the company's 2030 Strategy and mission to change the way people see the world.
Requirements
- A thorough understanding of and a strong passion for Intrepid’s style of sustainable, experience rich travel.
- Background in operations management and/or tour leading/guiding including active travel, vehicle and/ or van-based touring and cycling.
- In-depth knowledge of product, itineraries, destinations, and the adventure travel industry in Canada.
- Experience managing people and teams, including remote staff and leaders.
- Experience designing and delivering tour leader training.
- Ability to manage crises calmly and effectively and take responsibility for the safety of others.
- Outstanding organizational skills, attention to detail and the ability to delegate.
- Excellent written and verbal communication skills.
