Strategic Account Manager

Intradiem

full-time

Posted on: 1/29/2026

Location Type: Remote

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About the role

Responsible for providing support for revenue generation sales activities and contractual renewal activities led by the VP of Strategic Accounts.
Responsible for managing existing customer sponsor and stakeholder relationships, ensuring contract compliance, identifying growth opportunities, and enhancing the value delivered to our customers.
Ensure that contracts, renewals, expansions, and statements of work are managed efficiently and in alignment with customer expectations.
Identify opportunities for additional services and use cases within our existing customer base.
Manage an annual quota by developing and maintaining a forecast and pipeline of customer opportunities.
Coordinate and interface with internal departments to ensure internal alignment and delivery of high-quality products and services that meet the customer’s business needs.
Follow the Strategic Account Management Playbook to execute value-based strategies and plans.
Participate in regular account reviews with customers and partner cross functionally to develop associated action plans to support retention and growth of the Intradiem platform.
Stay updated with industry trends, competitive landscapes, and market dynamics to identify new business opportunities and differentiate our solutions effectively.
Travel up to 25%.

Bachelor’s degree required.
2-5 years of account management experience in SaaS contract center industry
2-5 years of contract negotiation experience.
Effective verbal and written communication skills.
Motivated, goal-oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
Possesses a high degree of honesty, integrity and ability to maintain confidentiality.
Organizational and follow-up skills, problem-solving, and analytical skills.
Demonstrated ability to understand sales barriers and overcome hurdles to retain and close business.
Demonstrated advanced sales, market research and business skills.
A track record of success and results.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcontract negotiationsalesmarket researchbusiness analysis

Soft Skills

effective communicationgoal-orientedcollaborationintegrityorganizational skillsproblem-solvinganalytical skills

Certifications

Bachelor's degree