Intradiem

QA Engineer

• Lead a team of onsite and offshore QA Engineers to ensure delivery of high-quality, scalable software across web, API, and platform services.
• Drive a modern quality engineering approach focused on early validation, strong test coverage, and automation-first practices.
• Partner with Product, Engineering, and DevSecOps to ensure requirements are clearly defined, testable, and complete before development begins.
• Establish and enforce quality standards across the development lifecycle, ensuring consistency and reliability of delivered features.
• Ensure comprehensive test coverage across functional, regression, performance, and edge-case scenarios.
• Promote and expand test automation across UI, API, and system-level validation.
• Use data and metrics to assess product quality, identify risks, and support release readiness decisions.
• Identify gaps in requirements, testing, and processes early, and drive continuous improvement across the team.
• Ensure alignment between requirements, test coverage, and validation outcomes to support high confidence in releases.
• Collaborate across teams to improve development workflows, quality practices, and delivery efficiency, including the adoption of AI-assisted development and testing tools.
• Mentor and develop QA engineers, fostering a culture of ownership, accountability, and continuous learning in a rapidly evolving, AI-enabled engineering environment.
• Advocate for quality as a shared responsibility across the organization, not just within QA.
• Conduct all business in accordance with Intradiem policies and procedures.

Team Lead, QA

Director

• Own and execute Intradiem’s Go-To-Market (GTM) strategy, designing and implementing effective launch plans as well as ensuring successful market entry and adoption of new products and features.
• Manage pricing strategy development to establish competitive, value-based pricing models that optimize revenue growth and market penetration.
• Collaborate closely with Sales and Marketing leadership to support demand generation efforts, collaborating on product focused campaigns, content, and programs that drive demand generation and pipeline growth.
• Act as a strategic partner to Product Management, aligning go-to-market and demand generation strategies with product roadmaps to ensure consistency and impact.
• Conduct in-depth market research to identify customer needs, industry trends, and key buyer personas, using insights to inform product positioning, messaging, and GTM execution.
• Define KPIs and success metrics for product marketing and demand generation programs; analyze performance and iterate on strategy to maximize impact and ROI.
• Serve as a key connector across Marketing, Strategy, Sales, and Product teams to ensure organizational alignment and operational excellence in go-to-market execution.
• Conduct all business in accordance with Intradiem’s policies and procedures.
• Perform all other duties as assigned.

Director, Product Strategy

• Establish and lead the contracts enablement strategy aligned with organizational goals and company values.
• Build and manage a high-trust contracts function grounded in accountability, responsiveness, collaboration, and operational excellence.
• Develop scalable processes, tools, and technologies to enhance productivity and improve contract cycle time.
• Provide executive-level updates on contract risk, pipeline impact, and process improvement initiatives.
• Own and lead Deal Desk governance, ensuring meetings are structured, disciplined, and outcome-driven.
• Serve as the owner of customer and vendor contract negotiations, maintaining control of messaging, positioning, and adherence to company standards.
• Align contractual terms with Intradiem’s standard positions while balancing customer and revenue priorities.
• Identify and mitigate contractual risk while enabling business growth.
• Successfully navigate sourcing/procurement processes of large enterprise and Fortune 150 customers.
• Foster strong working relationships with Sales, Finance & Accounting, Operations, Engineering, and Customer Implementation teams to ensure contracts support cross-departmental objectives.
• Ensure SOWs and pricing structures align with customer agreements and company standards.
• Establish SLAs for contract review and approval and ensure consistent adherence.
• Maintain disciplined pipeline management to support high-volume, complex deal cycles.
• Oversee updates and maintenance of customer contract records in SFDC and internal systems.
• Drive continuous process improvement and automation initiatives.
• Provide oversight and final review of NDAs, customer contracts, vendor agreements, and other legal documents as needed.
• Ensure compliance with legal standards, company policies, and risk frameworks.
• Conduct all business in accordance with company policies and procedures.
• Perform other duties as assigned.

Director, Contracts Enablement

Revenue Operations

• Build and maintain Salesforce reports and dashboards that clearly communicate marketing and funnel performance
• Translate complex data into insights that executives and stakeholders can easily understand
• Present key insights to leadership approximately once per month
• Collaborate closely with Marketing, RevOps, and other GTM stakeholders

Revenue Operations Analyst

Account Executive

• Responsible for recognizing opportunities and turning leads into long-lasting partnerships.
• Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage.
• Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence.
• Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process.
• Close new logo business in assigned accounts to achieve quota.
• Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona.
• Present research to sales leadership.
• Develop and execute approved plans to create awareness, engagement, and opportunities within target accounts.
• Understand the customer’s contact center challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs.
• Develop and foster relationships with key decision-makers and contact center leaders, and demonstrate the value, competency, and expertise of the contact center and Intradiem solutions.
• Execute strategy across all opportunities to engage with VITO (Very Important Top Officer)
• Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner.
• With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority, and momentum across a range of sponsors and stakeholders, including contact center, executives, and IT.
• Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers, and objectives to successfully help them purchase Intradiem’s solution.
• Be competent regarding contact center operations and Intradiem’s solution, vision, and roadmap.
• Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts.
• Build and maintain Pipeline coverage of a minimum of 5x quota.
• Manage a new bookings quota and participate in account planning and forecast reviews.
• Travel up to 25%.
• Conduct all business in accordance with Intradiem’s policies and procedures.
• Perform all other duties as assigned.