Intradiem

Artificial Intelligence

• Own and drive Intradiem's internal AI transformation roadmap, translating company strategy into a prioritized, phased execution plan
• Define and manage the AI use case pipeline across intake, evaluation, prioritization, and sequencing across all business functions
• Serve as the organizational owner of Intradiem's AI operating model, driving the shift from ad hoc adoption to structured, scalable capability
• Establish enterprise AI architecture through strategic framework selection and standardized, reusable development patterns that support consistent delivery across the business
• Lead and grow a dedicated AI Enablement team responsible for use case delivery, workflow automation, and business enablement
• Balance strategic direction with hands-on involvement, willing to lean in directly on tooling, architecture decisions, and use case execution where needed
• Own the management, administration, and optimization of internal AI tools and platforms, ensuring they are well-governed, widely adopted, and delivering measurable value
• Report directly to the VP of Technology and serve as the primary internal voice and decision-maker for AI transformation
• Evaluate, select, and manage AI products, platforms, and services in partnership with the VP of Technology, with authority to move at speed and scale
• Support AI transformation budget allocation in coordination with leadership, ensuring spend is tied to measurable business outcomes
• Build, manage, and chair the AI Center of Excellence, Intradiem's cross-functional steering body for AI prioritization, adoption, and accountability
• Establish and maintain AI governance frameworks covering responsible use policies, intake processes, and decisioning in partnership with Legal, Security, Compliance, and the People Team
• Serve as the designated internal spokesperson for the AI program, collaborating across teams and with strategic partners to communicate progress and maintain alignment
• Lead change management efforts to move the business through the AI transformation, building fluency, confidence, and sustainable adoption at all levels
• Design and deliver role-based, in partnership with Learning Services, AI enablement programs, workshops, and learning initiatives tailored to technical and non-technical teams
• Partner with functional leaders to identify, develop, and deploy AI solutions that reduce manual work, accelerate decisions, and create competitive leverage
• Foster a culture of experimentation, innovation, and AI fluency across the organization
• Develop and own key AI KPIs tracking adoption, active use cases, time-to-value, and business impact (including ROI and cost/efficiency savings)
• Drive quarterly goal accountability for the AI program, reporting progress to leadership and the steering committee
• Stay current on emerging AI technologies, regulatory developments, and industry trends to continuously sharpen strategy and decision-making

Director, Enterprise AI Enablement

Marketing Operations

• Own execution of campaigns in Account Engagement (Pardot), including email, nurtures, segmentation, and workflows
• Build and QA assets (emails, landing pages, forms) and ensure accurate tracking
• Support campaign launches across 6sense, paid media, and web channels
• Document and standardize campaign workflows for repeatability
• Own and evolve lead scoring models within Account Engagement + Salesforce
• Incorporate engagement data, webinar/event activity, and 6sense intent signals into scoring

Marketing Automation Specialist

Solutions Engineer

• Lead technical discussions with clients throughout the project lifecycle.
• Technical solution requirements gathering, design, and delivery.
• Manage the implementation of SaaS integrations.
• Troubleshoot technical issues by confirming the validity of the problem, seeking known solutions, and compiling detailed documentation as required.
• Understand and follow Intradiem’s and the customer’s change management process.
• Proactively support and partner with the Project Managers, Implementation Consultants and Success Managers throughout the project lifecycle to design and implement solutions for the client.
• Design and conduct Systems Integration Testing (SIT) prior to launching the Intradiem solutions.
• Develop and maintain technical documentation specific to the client in order to support Technical Delivery and integrations.
• Work with internal teams to implement hot fixes and upgrades as necessary.
• U.S. and International travel to customer sites as necessary, averaging 10%.
• Conduct all business in accordance with Intradiem’s policies and procedures.
• Perform all other duties as assigned.

Systems Integration Engineer

Director

• Lead and transform the Project Management Office division, developing innovative frameworks, automation solutions, and scalable methodologies that dramatically increase project delivery capacity and quality without proportional headcount increases in SaaS environments.
• Design and implement comprehensive project management systems that leverage technology, standardization, and workflow optimization to achieve significant improvement in project throughput while maintaining exceptional customer satisfaction through technical implementations, pilots, migrations, and upgrades.
• Build, develop, and lead a high-performing team of Project Managers and project professionals, fostering a culture of continuous improvement, accountability, and scalable delivery excellence while addressing quality focus and follow-through systematically.
• Establish strategic collaborative relationships with Technical Experience, Product Development, Sales, Marketing, and executive leadership teams to ensure seamless project execution and business alignment.
• Drive adoption and optimization of advanced project management platforms, automation tools, and integrated systems (Salesforce, Monday.com, etc.) to maximize efficiency, transparency, and customer impact while reducing manual effort.
• Design sophisticated metrics frameworks, performance dashboards, and predictive analytics systems to track PMO effectiveness, forecast capacity needs, and drive strategic optimization decisions leveraging comprehensive reporting systems.
• Ensure exceptional customer experience throughout all project lifecycles by maintaining low customer effort scores, proactive communication strategies, and systematic monitoring of customer sentiment during onboarding through ongoing support.
• Serve as key executive stakeholder in strategic planning, capacity modeling, and high-level project reviews, providing insights on delivery scalability that support aggressive company expansion goals while ensuring projects exceed customer expectations.
• Lead organizational transformation initiatives that enhance project delivery capabilities, implement industry-leading practices, and drive adoption of innovative approaches specifically designed for SaaS project management environments.
• Establish comprehensive quality assurance frameworks, detailed review mechanisms, and risk mitigation strategies that ensure consistent project delivery excellence across diverse technical implementations while systematically addressing completeness and accuracy requirements.
• Effectively partner with Sales organization for Statement of Work development, delivery planning, and project scoping that accelerates sales cycles and ensures successful project outcomes.

Director, Enterprise AI Enablement

Marketing Automation Specialist

Systems Integration Engineer

Director, PMO – Implementation Experience