Intradiem

Account Executive

• Responsible for recognizing opportunities and turning leads into long-lasting partnerships.
• Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage.
• Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence.
• Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process.
• Close new logo business in assigned accounts to achieve quota.
• Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona.
• Present research to sales leadership.
• Develop and execute approved plans to create awareness, engagement and opportunities within target accounts.
• Understand the customer’s contact center, back office & structured workforce challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs.
• Develop and foster relationships with key decision makers and contact center / back office / structured workforce leaders and demonstrate contact center and Intradiem solution value competency and expertise.
• Execute strategy across all opportunities to engage with VITO (Very Important Top Officer)
• Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner.
• With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT.
• Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution.
• Be competent regarding contact center operations and Intradiem’s Dynamic Workforce Optimization solution, vision and roadmap.
• Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts.
• Build and maintain Pipeline coverage of minimum of 5x quota
• Manage a new bookings quota and participate in account planning and forecast reviews.
• Travel up to 25%.
• Conduct all business in accordance with Intradiem’s policies and procedures.
• Perform all other duties as assigned.

Data Scientist

• Execute Intradiem's enterprise data strategy and roadmap, ensuring data architecture supports AI transformation and advanced analytics capabilities.
• Implement and maintain comprehensive data governance frameworks covering data quality, lineage, access controls, privacy, and regulatory compliance requirements.
• Support defining enterprise data standards, cataloging, metadata management, and self-service analytics capabilities that democratize data access while maintaining security.
• Partner with IT and Legal teams on data privacy frameworks, security architecture, and regulatory compliance.
• Support the buildout and maintenance of business intelligence solutions that drive data-driven decision making across all functions with production-grade reliability and monitoring.
• Build automated reporting systems and KPI tracking mechanisms with real-time monitoring capabilities.
• Collaborate with business stakeholders to translate requirements into technical data solutions and reporting frameworks.
• Troubleshoot data quality issues and implement systematic solutions to ensure data integrity and reliability.
• Serve as primary point of contact with our data infrastructure partners, managing relationships and technical requirements.
• Lead and coordinate the transformation of enterprise data architecture to be AI-native, ensuring data is structured, accessible, and optimized, partnering with and enabling the AI Center of Excellence rather than executing in isolation.
• Establish API frameworks and data integration patterns that enable real-time AI model access to enterprise data.
• Create data sandboxes and experimentation environments for AI use case development and testing.
• Build automated data quality monitoring and anomaly detection systems.
• Serve as primary administrator and strategic owner of Intradiem's complete SharePoint environment, including all sites, permissions, workflows, governance structures, and integration with enterprise systems.
• Drive platform adoption through training programs, best practices documentation, user enablement initiatives, and content governance policies.
• Optimize platform performance, implement security protocols, and ensure disaster recovery capabilities while managing information architecture that scales with organizational growth.
• Work closely with IT and Security teams on data architecture, access controls, and compliance monitoring.
• Establish data stewardship programs and train business users on data literacy and responsible data usage.
• Lead data governance committee and establish policies for data sharing, retention, and lifecycle management.
• Conduct all business in accordance with Intradiem's policies and procedures.

Manager, Data Systems

Artificial Intelligence

• Own and drive Intradiem's internal AI transformation roadmap, translating company strategy into a prioritized, phased execution plan
• Define and manage the AI use case pipeline across intake, evaluation, prioritization, and sequencing across all business functions
• Serve as the organizational owner of Intradiem's AI operating model, driving the shift from ad hoc adoption to structured, scalable capability
• Establish enterprise AI architecture through strategic framework selection and standardized, reusable development patterns that support consistent delivery across the business
• Lead and grow a dedicated AI Enablement team responsible for use case delivery, workflow automation, and business enablement
• Balance strategic direction with hands-on involvement, willing to lean in directly on tooling, architecture decisions, and use case execution where needed
• Own the management, administration, and optimization of internal AI tools and platforms, ensuring they are well-governed, widely adopted, and delivering measurable value
• Report directly to the VP of Technology and serve as the primary internal voice and decision-maker for AI transformation
• Evaluate, select, and manage AI products, platforms, and services in partnership with the VP of Technology, with authority to move at speed and scale
• Support AI transformation budget allocation in coordination with leadership, ensuring spend is tied to measurable business outcomes
• Build, manage, and chair the AI Center of Excellence, Intradiem's cross-functional steering body for AI prioritization, adoption, and accountability
• Establish and maintain AI governance frameworks covering responsible use policies, intake processes, and decisioning in partnership with Legal, Security, Compliance, and the People Team
• Serve as the designated internal spokesperson for the AI program, collaborating across teams and with strategic partners to communicate progress and maintain alignment
• Lead change management efforts to move the business through the AI transformation, building fluency, confidence, and sustainable adoption at all levels
• Design and deliver role-based, in partnership with Learning Services, AI enablement programs, workshops, and learning initiatives tailored to technical and non-technical teams
• Partner with functional leaders to identify, develop, and deploy AI solutions that reduce manual work, accelerate decisions, and create competitive leverage
• Foster a culture of experimentation, innovation, and AI fluency across the organization
• Develop and own key AI KPIs tracking adoption, active use cases, time-to-value, and business impact (including ROI and cost/efficiency savings)
• Drive quarterly goal accountability for the AI program, reporting progress to leadership and the steering committee
• Stay current on emerging AI technologies, regulatory developments, and industry trends to continuously sharpen strategy and decision-making

Account Executive

Manager, Data Systems

Director, Enterprise AI Enablement