Intradiem

Revenue Operations

• Build and maintain Salesforce reports and dashboards that clearly communicate marketing and funnel performance
• Translate complex data into insights that executives and stakeholders can easily understand
• Present key insights to leadership approximately once per month
• Collaborate closely with Marketing, RevOps, and other GTM stakeholders

Revenue Operations Analyst

Account Executive

• Responsible for recognizing opportunities and turning leads into long-lasting partnerships.
• Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage.
• Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence.
• Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process.
• Close new logo business in assigned accounts to achieve quota.
• Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona.
• Present research to sales leadership.
• Develop and execute approved plans to create awareness, engagement, and opportunities within target accounts.
• Understand the customer’s contact center challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs.
• Develop and foster relationships with key decision-makers and contact center leaders, and demonstrate the value, competency, and expertise of the contact center and Intradiem solutions.
• Execute strategy across all opportunities to engage with VITO (Very Important Top Officer)
• Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner.
• With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority, and momentum across a range of sponsors and stakeholders, including contact center, executives, and IT.
• Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers, and objectives to successfully help them purchase Intradiem’s solution.
• Be competent regarding contact center operations and Intradiem’s solution, vision, and roadmap.
• Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts.
• Build and maintain Pipeline coverage of a minimum of 5x quota.
• Manage a new bookings quota and participate in account planning and forecast reviews.
• Travel up to 25%.
• Conduct all business in accordance with Intradiem’s policies and procedures.
• Perform all other duties as assigned.

Project Manager

• Own end-to-end delivery of internal initiatives and/or process improvement projects for all areas of the organization including planning, executing and delivering.
• Manage and own quality of delivery for complex technical client engagements (typically categorized as more than 1 ACD and 1 WFM integration) including planning, executing and delivering.
• Develop and maintain comprehensive project plans and schedules, ensuring effective management of inter-dependencies, risk mitigation, change control, and project team communication.
• Build and nurture strong relationships with internal stakeholders through networking and providing adequate project team support.
• Communicate project status, issues, risks, and changes to project team members, stakeholders, and senior management.
• Lead customer kick-off meetings, status meetings, and milestone reviews with executive presence.
• Guide the project team in the planning process, defining appropriate processes, securing necessary resources, and ensuring contractual compliance.
• Review external documents to identify potential technical, logistical, or business issues, and collaborate with Sales and Contracts teams to address them effectively.
• Proactively support customers and partners throughout the implementation cycle, ensuring their needs and goals are met.
• Stay up-to-date on changes in technology, customer environments, and product direction; assess the impact of these changes on project efforts and communicate implications and strategies to stakeholders effectively.
• Serve as the primary escalation owner, driving cross-functional resolution and executive-level communication.
• Ability to travel up to 10%.

Account Manager

• Responsible for providing support for revenue generation sales activities and contractual renewal activities led by the VP of Strategic Accounts.
• Responsible for managing existing customer sponsor and stakeholder relationships, ensuring contract compliance, identifying growth opportunities, and enhancing the value delivered to our customers.
• Ensure that contracts, renewals, expansions, and statements of work are managed efficiently and in alignment with customer expectations.
• Identify opportunities for additional services and use cases within our existing customer base.
• Manage an annual quota by developing and maintaining a forecast and pipeline of customer opportunities.
• Coordinate and interface with internal departments to ensure internal alignment and delivery of high-quality products and services that meet the customer’s business needs.
• Follow the Strategic Account Management Playbook to execute value-based strategies and plans.
• Participate in regular account reviews with customers and partner cross functionally to develop associated action plans to support retention and growth of the Intradiem platform.
• Stay updated with industry trends, competitive landscapes, and market dynamics to identify new business opportunities and differentiate our solutions effectively.
• Travel up to 25%.

Revenue Operations Analyst

Account Executive

Project Manager

Strategic Account Manager