Director, Enterprise AI Enablement

Intradiem

Leading AI transformation and strategy at Intradiem, enhancing customer service through technology. Owning AI roadmap and managing dedicated AI team for enterprise-wide impact.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own and drive Intradiem's internal AI transformation roadmap, translating company strategy into a prioritized, phased execution plan
Define and manage the AI use case pipeline across intake, evaluation, prioritization, and sequencing across all business functions
Serve as the organizational owner of Intradiem's AI operating model, driving the shift from ad hoc adoption to structured, scalable capability
Establish enterprise AI architecture through strategic framework selection and standardized, reusable development patterns that support consistent delivery across the business
Lead and grow a dedicated AI Enablement team responsible for use case delivery, workflow automation, and business enablement
Balance strategic direction with hands-on involvement, willing to lean in directly on tooling, architecture decisions, and use case execution where needed
Own the management, administration, and optimization of internal AI tools and platforms, ensuring they are well-governed, widely adopted, and delivering measurable value
Report directly to the VP of Technology and serve as the primary internal voice and decision-maker for AI transformation
Evaluate, select, and manage AI products, platforms, and services in partnership with the VP of Technology, with authority to move at speed and scale
Support AI transformation budget allocation in coordination with leadership, ensuring spend is tied to measurable business outcomes
Build, manage, and chair the AI Center of Excellence, Intradiem's cross-functional steering body for AI prioritization, adoption, and accountability
Establish and maintain AI governance frameworks covering responsible use policies, intake processes, and decisioning in partnership with Legal, Security, Compliance, and the People Team
Serve as the designated internal spokesperson for the AI program, collaborating across teams and with strategic partners to communicate progress and maintain alignment
Lead change management efforts to move the business through the AI transformation, building fluency, confidence, and sustainable adoption at all levels
Design and deliver role-based, in partnership with Learning Services, AI enablement programs, workshops, and learning initiatives tailored to technical and non-technical teams
Partner with functional leaders to identify, develop, and deploy AI solutions that reduce manual work, accelerate decisions, and create competitive leverage
Foster a culture of experimentation, innovation, and AI fluency across the organization
Develop and own key AI KPIs tracking adoption, active use cases, time-to-value, and business impact (including ROI and cost/efficiency savings)
Drive quarterly goal accountability for the AI program, reporting progress to leadership and the steering committee
Stay current on emerging AI technologies, regulatory developments, and industry trends to continuously sharpen strategy and decision-making

Requirements

What you’ll need

10+ years of experience in SaaS, enterprise software, technology enablement, or transformation roles.
3 to 5+ years leading AI adoption initiatives, automation programs, or enterprise change management efforts
Hands-on experience with AI and GenAI platforms such as OpenAI, Anthropic, Microsoft Copilot, etc… and a working understanding of LLMs, APIs, and AI-native tooling
Proven ability to lead organizational change and drive adoption across distributed, cross-functional teams
Strong communication and executive presentation skills, with the ability to make complex technical concepts clear and actionable
Experience building and managing high-performing teams in fast-paced environments
Familiarity with AI governance, ethical AI frameworks, data privacy standards, and evolving AI regulations.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI transformationAI use case pipelineenterprise AI architectureworkflow automationAI productsAI platformsAI governance frameworksAI KPIsautomation programschange management

Soft Skills

leadershipcommunicationexecutive presentationcollaborationstrategic directionteam managementinnovationexperimentationorganizational changestakeholder alignment