Intracom Telecom

Junior Unified Communications Engineer, CTI Engineer

Intracom Telecom

full-time

Posted on:

Location Type: Hybrid

Location: Paiania • Greece

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Job Level

Junior

Tech Stack

CloudJavaScriptLinux

About the role

  • Implement and maintain IVR and call routing solutions
  • Design and build dashboards for real-time and historical reporting
  • Diagnose and resolve technical issues efficiently
  • Deploy and configure cloud-based and on-premises contact center software solutions
  • Develop digital bot flows to enhance customer interactions
  • Integrate applications with backend systems for enhanced functionality
  • Continuously enhance technical skills through training and learning

Requirements

  • Bachelor’s degree in Engineering, Computer Science, or a related field
  • Working knowledge of Windows Systems
  • Familiarity with Computer Networking
  • Excellent verbal and written communication skills in English
  • **Desired Skills:**
  • Experience in supporting enterprise applications
  • Experience in JavaScript or other scripting languages for automation
  • Knowledge of Business Intelligence (BI) reporting tools
  • Using Linux and basic administration
  • Problem-solving skills in IT environments
  • Self-motivated with a passion for learning new technologies
Benefits
  • **INTRACOM TELECOM **offers an excellent working environment that fosters team spirit, collaboration, and continuous learning.
  • Career progression is based on performance, and we provide competitive remuneration aligned with our core belief: "Our competitive advantage is our human capital."
  • Additional benefits include:** ✔ A company-provided bus service for employee convenience.** ✔ Continuous training and professional development to stay ahead of technological advancements.** ✔ An equal opportunity workplace that values diversity, ensuring fair treatment regardless of ethnicity, nationality, religion, disability, gender, sexual orientation, union membership, political affiliation, or age.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IVR solutionscall routing solutionsJavaScriptscripting languagesBusiness Intelligence (BI) reporting toolscloud-based contact center softwareon-premises contact center softwareLinuxapplication integrationdigital bot flows
Soft Skills
problem-solvingcommunication skillsself-motivatedpassion for learning
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Computer Science