Intertek Deutschland

Commercial Customer Service Representative

Intertek Deutschland

full-time

Posted on:

Location Type: Hybrid

Location: Bremen • Germany

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About the role

  • Processing national and international customer inquiries (written and by phone)
  • Preparing quotations
  • Managing the customer service mailbox
  • Supporting the sales team and operational departments in customer communications
  • Sending customer mailings and measuring customer satisfaction
  • Handling international inquiries and cross-country projects within the Intertek network
  • General office duties

Requirements

  • Completed vocational training as a foreign language correspondent or an equivalent commercial qualification
  • Strong German (at least B2) and English (at least B2) skills, both written and spoken
  • Additional languages such as French, Italian, Spanish, or Chinese (at least B1) are an advantage
  • Confident demeanor, team-oriented, reliable and able to work independently
  • Proficient use of MS Office applications
  • Enjoyment in interacting and communicating with customers
Benefits
  • Open corporate culture with flat hierarchies
  • Commitment to sustainability ensuring a future-oriented workplace
  • JobRad bike-leasing program & corporate fitness with EGYM Wellpass
  • Opportunities to improve English during working hours
  • Corporate Benefits program offering discounts with partner companies
  • Flexible working hours with time tracking
  • Discounted public transport via a job ticket
  • Free beverages and fruit
  • 30 days of annual leave per year for rest and relaxation
  • We value diversity, inclusion and equal opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
foreign language correspondentcommercial qualificationcustomer servicequotation preparationcustomer communicationcustomer satisfaction measurementinternational inquiry handlingcross-country project managementMS Office proficiency
Soft skills
strong communication skillsteam-orientedreliableindependent workconfident demeanorcustomer interaction enjoyment