Interpretek

Manager

• Under the leadership and management of the Vice President of Interpreting Services (VP-IS), the Interpreting Services Manager (ISM) will be responsible for supporting the market’s existing clients while championing initiatives to grow Interpretek’s American Sign Language (ASL) interpreting services both regionally and nationally.
• Collaborate with the Director of Interpreting Services (D-IS) and the Coordinating Services Manager (CSM) to support Interpretek’s operational and strategic objectives.
• Foster positive relations with existing clients while actively seeking new opportunities by attending trade shows and other events and functions in the Deaf community.
• Provide effective oversight and management of timely client contract renewals.
• Assist with the onboarding assessment and requirements for independent contractors (IC’s).

Interpreting Services Manager

Translator

• Provide interpreting services using American Sign Language to individuals who are Deaf or Hard of Hearing.
• Interpreting assignments may include VRI or in-person services for appointments, meetings, or events in a wide range of settings.
• Interpret complex medical information between patients and healthcare professionals.
• Adhere to the Registry of Interpreters for the Deaf (RID) Professional Code of Conduct and maintain an advanced working knowledge of the Americans with Disabilities Act and how it pertains to the Deaf community.
• Provide outstanding customer service to both internal and external customers.
• Review and research professional literature, journals, etc., attend conferences, and workshops to maintain certification and stay current on best practices with an emphasis on continued education in the specialty fields of medical, mental health, and legal interpreting.
• Ability to collaborate professionally with the team and contribute to a supportive remote work environment with positive and creative participation.
• Work successfully and be able to problem-solve with minimal support/supervision.
• Seek manager support for difficult interpreting situations.
• Maintain accurate documentation to ensure timely renewal(s) of all required interpreting credentials.
• Comply with policies and procedures as outlined by Interpretek.
• Ensure Interpretek’s values are represented in all interactions.

American Sign Language (ASL) Interpreter – VRI

• Support market’s existing clients while championing initiatives to grow Interpretek’s ASL interpreting services regionally and nationally.
• Work in collaboration with the Vice President of Interpreting Services (VP-IS), Director of Interpreting Services (D-IS), and Coordinating Services Manager (CSM) to support operational and strategic objectives.
• Make recommendations to VP-IS and Senior Leadership for growing market share, improving client experience, and driving interpreter recruitment.
• Foster positive client relations and actively seek new opportunities by attending trade shows and community events.
• Exercise consistent client outreach, follow-up, and relationship development.
• Contribute to performance evaluations of staff supporting assigned markets.
• Participate as an active member of the RFP team to support business development and community outreach initiatives.
• Provide oversight and management of timely client contract renewals.
• Assist with onboarding assessment and requirements for independent contractors (IC’s).
• Attend and contribute to coordinator and job board team meetings for various market areas.
• Engage in local on-site community interpreting and occasional VRI interpreting assignments.
• Participate in the “On Call” rotation responding to after hour inquiries and providing assistance.
• Other projects and occasional travel as assigned.