Interpretek

Manager

• Support market’s existing clients while championing initiatives to grow Interpretek’s ASL interpreting services regionally and nationally.
• Work in collaboration with the Vice President of Interpreting Services (VP-IS), Director of Interpreting Services (D-IS), and Coordinating Services Manager (CSM) to support operational and strategic objectives.
• Make recommendations to VP-IS and Senior Leadership for growing market share, improving client experience, and driving interpreter recruitment.
• Foster positive client relations and actively seek new opportunities by attending trade shows and community events.
• Exercise consistent client outreach, follow-up, and relationship development.
• Contribute to performance evaluations of staff supporting assigned markets.
• Participate as an active member of the RFP team to support business development and community outreach initiatives.
• Provide oversight and management of timely client contract renewals.
• Assist with onboarding assessment and requirements for independent contractors (IC’s).
• Attend and contribute to coordinator and job board team meetings for various market areas.
• Engage in local on-site community interpreting and occasional VRI interpreting assignments.
• Participate in the “On Call” rotation responding to after hour inquiries and providing assistance.
• Other projects and occasional travel as assigned.

Interpreting Services Manager