Interpreting Services Coordinator

Interpretek

Coordinator of Interpreting Services responsible for scheduling interpreting services and providing customer support. Collaborating with team members and ensuring quality services in a multi-state organization.

Posted 7/10/2026full-timeRochester • New York • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $24 per hourWebsite

About the role

Key responsibilities & impact

Under the management of the Coordinating Services Manager, is responsible for the scheduling of interpreting services
Consistently provide outstanding customer service to both internal and external customers
Manage phone calls, e-mails, and text messages to ensure quality services are delivered in a consistent and competent manner
Excellent communication and active listening skills with the ability to assess provided information and assign the most qualified interpreter for each request
Demonstrated ability in working with the diversity of others’ styles and in multiple groups
Comply with policies and procedures as outlined by Interpretek
Must possess the integrity to maintain confidential information within the highest standards.

Requirements

What you’ll need

Associate degree or 3 years of administrative, customer success or project management experience in a professional setting
A minimum of 3-5 years of proficiency in computer and technology skills, including Microsoft Office Suite products strongly preferred
Familiarity and/or experience with learning business software tools
Efficient with data entry to accurately utilize company database
Excellent written and verbal communication skills; via email, chat, and phone, ensuring all tasks are accurate and delivered professionally with high quality in a timely manner.

Benefits

Comp & perks

Comprehensive Insurance (Medical, Dental, Vision, Life, Short-Term, and Long-Term Disability)
Professional Development
Certification Reimbursement
401K Match (up to 4%)
Annual Bonuses
And much more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data EntrySchedulingAdministrative SupportProject ManagementCustomer Success

Soft Skills

Excellent CommunicationActive ListeningAdaptabilityInterpersonal Skills