Interprefy

Support Technician – EMEA, LATAM

Interprefy

full-time

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • Act as a client facing technical support point during live multilingual events
  • Guide interpreters, speakers and attendees in a clear, confident and professional manner
  • Ensure a smooth and high quality experience for all participants
  • Support the preparation and setup of event environments and platforms behind the scenes
  • Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups
  • Respond quickly in live environments and maintain control under pressure
  • Work closely with Project Managers, Senior Technicians and global teams
  • Support events across different time zones and cultural contexts
  • Build hands on experience with event technology, AV basics and internal tools
  • Participate in ongoing training and upskilling

Requirements

  • Strong client facing skills with a professional and calm approach
  • Experience working in global or multicultural environments, ideally across time zones
  • Comfortable using digital tools such as Zoom, Teams or similar platforms
  • Tech confident, with the ability to quickly learn and navigate new technologies
  • Strong problem solving ability and quick thinking in live situations
  • Ability to work independently in a fast paced remote environment
  • English at B2 level or higher
  • Exposure to virtual, hybrid or onsite events is an advantage
  • Basic understanding of AV or conferencing setups is a big plus.
Benefits
  • An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations.
  • An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across the globe.
  • An open and impact-driven company culture that embraces creativity.
  • A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.
  • We strongly believe that the principles of diversity and inclusion are strong drivers of progress.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportproblem solvingAV basicsevent technologyvideoconferencing toolsRSI platformsevent setupsmultilingual supportdigital tools navigationlive event management
Soft Skills
client facing skillsprofessionalismcalm under pressurequick thinkingindependenceadaptabilitycommunicationcultural awarenessteam collaborationtraining participation