Provide Tier 1–2 technical support for macOS and Windows devices, including troubleshooting hardware, OS, and application issues.
Assist users with setup, configuration, and maintenance of laptops, peripherals, and collaboration tools.
Support remote employees across multiple time zones using remote-access tools and ticketing systems.
Administer and support core SaaS platforms (e.g., Microsoft 365, Slack, project management tools, identity providers).
Troubleshoot login, access, and integration issues across cloud services.
Maintain user accounts, permissions, and security settings in line with established policies and least-privilege principles.
Support device management and compliance using MDM tools (e.g., Jamf, Intune, Kandji, or similar) across Mac and Windows fleets.
Assist with security monitoring, patching, and incident response workflows, escalating issues where appropriate.
Help enforce security standards, including MFA, password policies, and data-handling guidelines for a distributed team.
Maintain accurate documentation of processes, troubleshooting steps, and system configurations.
Contribute to IT knowledge base articles and user guides to enable self-service and consistent support.
Assist with onboarding and offboarding, including provisioning and deprovisioning accounts, devices, and access to core systems.
Collaborate with IT and security leadership on continuous improvement of tools, workflows, automation, and internal service quality.

Requirements

2–4 years of experience in technical support, service desk, or IT operations roles.
Strong troubleshooting skills across both macOS and Windows environments.
Experience supporting remote teams using remote-support tools and ticketing systems.
Familiarity with SaaS administration and identity/access management (e.g., Okta, Azure AD, Google Admin, or similar).
Understanding of networking fundamentals (VPN, Wi‑Fi, DNS, basic connectivity troubleshooting).
Excellent written and verbal communication skills and a customer-first mindset.
Self-starter who can work with minimal supervision, balance multiple priorities, and consistently meet deadlines.
Strong sense of ownership and accountability—if you say you will do it, you do it.

Benefits

Remote work options
Health insurance
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingmacOSWindowsSaaS administrationidentity managementnetworking fundamentalsMDM toolssecurity monitoringincident response

Soft Skills

communication skillscustomer-first mindsetself-startertime managementownershipaccountabilitycollaborationdocumentationproblem-solvingadaptability