Internova Travel Group

Manager, Corporate Travel

Internova Travel Group

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $58,114 - $95,342 per year

About the role

  • Provides day-to-day guidance to agent team within span of control
  • Ability to identify team strengths/development opportunities
  • Develops solid plans in place to drive results
  • Monitors success measurements frequently
  • Provides frequent and timely feedback through one on one interaction, team meetings, and other forms of communication for all direct reports
  • Provides both positive and constructive feedback as required
  • Completes HR interactions/functions as needed
  • Clearly communicates the departmental vision and mission to all team members
  • Works closely with Work Force Analyst to develop schedules, monitor attendance, align time for non-phone related work and coaching sessions
  • Works to mitigate expense due to quality errors
  • Reviews customer service reports monthly, completes appropriate analysis of issues, and works to quickly identify trends or issues within area of responsibility
  • Supports service level management through attendance at daily huddles and planning session
  • Monitors all write offs and payouts, works closely with Director to create strategies to mitigate payout risks
  • Reviews agent productivity measures, offers suggestions and develops plans for process improvement as needed
  • Acts as primary contact for day to day operational questions for internal and external clients
  • Works closely with all Travel Leaders internal departments to ensure client program success.

Requirements

  • Minimum of 5 years’ experience in the travel industry
  • Ability to relate to and understand agent and supervisor roles
  • Minimum of 2 years in a supervisory role, experience may substitute for education
  • Ability to respond to high level escalated customer service issues
  • Ability to identify root cause, creating process improvement to have wider impact
  • Ability to interface with the Travel Manager and Account Managers
  • Proficient in designated GDS
  • Strong knowledge of international travel
  • Excellent written and verbal skills
  • Ability to present material to groups of various sizes
  • Exceptional attention to detail
  • Strong Microsoft office skills (word, excel)
  • Ability to complete simple analysis
  • Build/utilize simple spreadsheets/word documents.
Benefits
  • choice of two medical plans and two dental plans
  • vision insurance
  • flexible spending accounts (FSAs)
  • company-paid life insurance and AD&D
  • optional additional life insurance and AD&D
  • disability insurance
  • paid parental leave
  • paid time off
  • 401k Plan with company match
  • discounted employee travel options
  • access to LinkedIn Learning webinars and courses
  • discounted pet insurance and auto, home, & renters insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GDSMicrosoft Officedata analysisprocess improvementschedulingcustomer service reportingproductivity measurementtrend analysiscoachingattendance monitoring
Soft Skills
leadershipcommunicationfeedback deliveryproblem-solvingattention to detailteam developmentinterpersonal skillspresentation skillsorganizational skillsconflict resolution