Manager, Travel Technologies
Internova Travel Group
full-time
Posted on:
Location Type: Hybrid
Location: Remote • United States
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Salary
💰 $59,019 - $96,829 per year
About the role
- Responsible for leading travel technology initiatives, developing and implementing processes for advisor-facing products.
- Overseeing the primary Global Distribution Systems (GDS) Sabre, Travelport+, and Amadeus.
- Managing the Mid Office support team, and handling travel technology projects.
- Supports agents and internal departments in resolving issues that affect multiple points within projects and operations.
- Oversee the Mid-office GDSX Compleat and Travel Technology team.
- Manage and support key applications including ClientBase, Booking Builder, Travelport, Sabre, and Concur Compleat/GDSX.
- Implement and support any additional agent-facing travel products required by Global Travel Collection (GTC) Travel Technology.
- Collaborate with GTC Training for advisor facilitation on GTC products.
- Supervise the Support Desk to ensure Service Level Agreements (SLAs) are met by monitoring team responses and running regular reports.
- Train, motivate, and coach team members to provide efficient customer service, set achievable goals, and monitor progress.
- Lead and manage travel technology projects as assigned by leadership.
- Manage development of business requirements, quality assurance testing, and deployment of enhancements and new product functionalities.
- Collaborate across departments to ensure efficient processes and report errors or issues.
- Evaluate and escalate issues to IT and Operational teams as necessary.
- Continuously improve communication procedures and channels to ensure relevant information is delivered to agents and support teams.
- Create documentation and develop operational processes to streamline procedures.
Requirements
- Minimum 7 years of experience in the travel industry, including operations and project management.
- Minimum 7 years of experience with the GDS Sabre system.
- Minimum 5 years of experience in a management role with direct reports.
- Experience with Travelport Plus and Worldspan is considered a plus.
- Experience with Concur Compleat a must
- Excellent customer service skills and the ability to thrive in a fast-paced environment with multiple responsibilities.
- Strong oral and written communication skills, along with organizational and project management abilities.
- Advanced knowledge of the travel industry.
- A positive, proactive attitude conducive to creative problem solving and solution ownership.
- Flexible hours between 9:00 am – 9:00 pm ET, working 3 days per week from the Beverly Hills office and 2 days per week from home.
Benefits
- choice of two medical plans and two dental plans
- vision insurance
- flexible spending accounts (FSAs)
- company-paid life insurance and AD&D
- optional additional life insurance and AD&D
- disability insurance
- paid parental leave
- paid time off
- 401k Plan with company match
- discounted employee travel options
- access to LinkedIn Learning webinars and courses
- discounted pet insurance and auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementquality assurance testingbusiness requirements developmentprocess implementationcustomer service
Soft Skills
communication skillsorganizational skillsleadershipproblem solvingteam motivation