Internova Travel Group

National Account Manager

Internova Travel Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $64,570 - $105,936 per year

About the role

  • Manage a portfolio of National-tier clients, each with structured engagement expectations and defined business goals:
  • Serve as the day-to-day contact for travel program management, issue resolution, and reporting coordination
  • Develop and maintain account plans aligned to client goals, spend forecasts, and optimization opportunities
  • Facilitate structured check-ins with clients and ensure delivery of agreed reports, SLAs, and service expectations
  • Work cross-functionally with Operations, Sourcing, and Commercial Operations to ensure seamless program delivery
  • Collaborate with the Manager, Inside Accounts to determine where accounts may shift tiers and require different delivery models
  • Monitor account-level profitability, renewal risk, and growth opportunities
  • Track and report client satisfaction trends and recommend improvements

Requirements

  • 2–4 years of experience in account management, customer success, or program delivery
  • Strong client service mindset with the ability to balance responsiveness with prioritization
  • Experience working with structured service models and reporting frameworks
  • Comfort collaborating cross-functionally and navigating client escalations diplomatically
  • Strong time management and organizational skills
  • Excellent written and verbal communication abilities
  • Familiarity with Excel, CRM systems, and service tracking tools
  • Travel industry or B2B service experience preferred
Benefits
  • choice of two medical plans and two dental plans
  • vision insurance
  • flexible spending accounts (FSAs)
  • company-paid life insurance and AD&D
  • optional additional life insurance and AD&D
  • disability insurance
  • paid parental leave
  • paid time off
  • 401k Plan with company match
  • discounted employee travel options
  • access to LinkedIn Learning webinars and courses
  • discounted pet insurance and auto, home, & renters insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successprogram deliveryservice modelsreporting frameworkstime managementorganizational skills
Soft Skills
client service mindsetresponsivenessprioritizationcollaborationdiplomacycommunication