Internova Travel Group

Cruise Consultant

Internova Travel Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $41,625 - $78,048 per year

About the role

  • Cruise Consultant delivers highly personalized services for existing and new clients.
  • Incumbent is expected to be able to fulfill all aspects of a booking a client’s vacation with minimal supervision.
  • Cruise Consultants is confident in all products and procedures within Cruise Specialists and has established sales targets incumbent must meet.
  • Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients.
  • Researches and prepares proposals to present to clients.
  • Provides clear, accurate pricing, along with the benefits of working with Cruise Specialists.
  • Provides recommendations for all ancillary items including insurance, hotels, and air.
  • Processes quote requests from all lead channels on a timely basis and inputs transaction details into Agent Mate reservation system.
  • When appropriate, follow up.
  • Ensures clients receive all information needed for their vacation, including travel requirements, visas, final payment notices and other reminders.
  • Able to book cruise reservations with all cruise lines, and when possible, utilizing the online booking engines.
  • Provides exceptional customer service to existing, new and referred clients.
  • Addresses client issues as they arise and involve management as appropriate.
  • Participates in other duties and projects as assigned by Director of Sales.

Requirements

  • 5+ year travel industry experience required, in the cruise market.
  • Knowledge of most cruise lines, ships, and destinations around the world.
  • Knowledgeable of the various Cruise Line booking tools.
  • Exceptional proven sales and customer service skills.
  • Competent with Excel, Word and Zoom and able to absorb new technology.
  • Friendly disposition with a natural willingness to do more than is expected.
  • Ability to work independently as well as a team member, self-starter.
  • Excellent written, verbal, and interpersonal communication skills.
  • Outstanding organizational skills, attention to detail and the ability to multi-task.
  • Ability to work under pressure while maintaining a high level of accuracy.
  • Ability to recognize when management involvement is necessary.
  • Ability to absorb and retain, or keep easily found records of much information.
  • Cruise Line or Travel Agency experience is required.
Benefits
  • choice of two medical plans and two dental plans
  • vision insurance
  • flexible spending accounts (FSAs)
  • company-paid life insurance and AD&D
  • optional additional life insurance and AD&D
  • disability insurance
  • paid parental leave
  • paid time off
  • 401k Plan with company match
  • discounted employee travel options
  • access to LinkedIn Learning webinars and courses
  • discounted pet insurance and auto, home, & renters insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
travel industry experiencecruise market knowledgebooking tools knowledgeExcelWordZoomcustomer service skillssales skillsmulti-taskingattention to detail
Soft skills
friendly dispositionself-starterteamworkwritten communicationverbal communicationinterpersonal communicationorganizational skillsability to work under pressureproblem-solvingability to follow up