Corporate Travel Manager
Internova Travel Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $58,114 - $95,342 per year
Job Level
Mid-LevelSenior
About the role
- Direct leadership of the travel agent team
- Provide coaching and development to optimize performance using all tools available
- Support the development and implementation of strategic plans to drive customer service combined with operational consistency & efficiencies
- Support client satisfaction, retention and business profitability objectives
- Provides day to day guidance to agent team
- Identify team strengths/development opportunities
- Develop solid plans to drive results
- Provide frequent and timely feedback through one on one interaction and team meetings
- Complete HR interactions/functions as needed
- Clearly communicate the departmental vision and mission to all team members
- Monitor agent productivity measures and develop plans for process improvement as needed
- Work closely with internal departments to ensure client program success
Requirements
- 5-7 years’ experience in the travel industry
- Ability to relate to and understand agent and supervisor roles
- 5-7 years’ customer service experience
- Ability to respond to high level escalated customer service issues
- Ability to identify root cause, creating process improvement to have wider impact
- Ability to interface with the Travel Manager and Account Managers and create meaningful internal and external partnerships
- Proficient in designated Sabre GDS
- Strong knowledge of international travel
- Excellent written and verbal skills
- Ability to present material to groups of various sizes
- Ability to craft compelling written and oral communication pieces for internal/external clients and staff
- Exceptional attention to detail
- Strong Microsoft office skills (word, excel)
- Ability to complete simple analysis
- Build/utilize simple spreadsheets/word documents
Benefits
- Choice of two medical plans and two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance and auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sabre GDScustomer serviceprocess improvementdata analysisMicrosoft WordMicrosoft Excelspreadsheetswritten communicationoral communicationinternational travel
Soft skills
leadershipcoachingteam developmentcommunicationattention to detailproblem-solvinginterpersonal skillspresentation skillsfeedback deliverystrategic planning