Corporate Travel Manager
Internova Travel Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $58,114 - $95,342 per year
About the role
- Direct leadership of the travel agent team
- Provide coaching and development to optimize performance using all tools available
- Support the development and implementation of strategic plans to drive customer service combined with operational consistency & efficiencies
- Support client satisfaction, retention and business profitability objectives
- Provides day to day guidance to agent team
- Identify team strengths/development opportunities
- Develop solid plans to drive results
- Provide frequent and timely feedback through one on one interaction and team meetings
- Complete HR interactions/functions as needed
- Clearly communicate the departmental vision and mission to all team members
- Monitor agent productivity measures and develop plans for process improvement as needed
- Work closely with internal departments to ensure client program success
Requirements
- 5-7 years’ experience in the travel industry
- Ability to relate to and understand agent and supervisor roles
- 5-7 years’ customer service experience
- Ability to respond to high level escalated customer service issues
- Ability to identify root cause, creating process improvement to have wider impact
- Ability to interface with the Travel Manager and Account Managers and create meaningful internal and external partnerships
- Proficient in designated Sabre GDS
- Strong knowledge of international travel
- Excellent written and verbal skills
- Ability to present material to groups of various sizes
- Ability to craft compelling written and oral communication pieces for internal/external clients and staff
- Exceptional attention to detail
- Strong Microsoft office skills (word, excel)
- Ability to complete simple analysis
- Build/utilize simple spreadsheets/word documents
Benefits
- Choice of two medical plans and two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance and auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sabre GDScustomer serviceprocess improvementdata analysisMicrosoft WordMicrosoft Excelspreadsheetswritten communicationoral communicationinternational travel
Soft Skills
leadershipcoachingteam developmentcommunicationattention to detailproblem-solvinginterpersonal skillspresentation skillsfeedback deliverystrategic planning