arranging travel arrangements for transferred employees and business travelers from Toyota Motor Corporation and its group companies
managing time when researching trips and communicating with clients
Review individuals’ needs and wants for travel
Resolve customer complaints in a timely manner
Build a trusting relationship with the clients
Provide relevant information in a timely manner
Attend travel seminars and training to remain updated with trends
Enter data into the excel file and task chart to maintain the necessary information
Attend the clients at outside of the office or other state as needed
Provide support when an emergency happens
Create promotional materials
Conduct market research
Assisting in marketing activities
Posts and updates the latest travel information on the company's website and social media.
Requirements
Degree from Junior College or higher
work experience in a travel agency or client service
reservations, or sales experience in a company in related industries
equivalent combination of education and experience
Familiarity with Japanese client service customs.
Fluency in reading, writing and speaking Japanese.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of clients or employees of organizations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Benefits
choice of two medical plans
two dental plans
vision insurance
flexible spending accounts (FSAs)
company-paid life insurance and AD&D
optional additional life insurance and AD&D
disability insurance
paid parental leave
paid time off
401k Plan with company match
discounted employee travel options
access to LinkedIn Learning webinars and courses
discounted pet insurance
auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrymarket researchpromotional materials creationreservationssales experienceclient servicefluency in Japanesereading and interpreting documentswriting reportsmathematical computations
Soft skills
time managementcustomer complaint resolutionrelationship buildingeffective communicationemergency supportorganizational skillsclient interactionadaptabilityattention to detailteam collaboration