Corporate VIP Travel Consultant
Internova Travel Group
Corporate VIP Travel Consultant
Internova Travel Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $33 per hour
Job Level
Mid-LevelSenior
About the role
- At ALTOUR , we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. Altour 24 provides VIP service and support to high-end clients that have travel needs outside of regular business hours. Makes travel arrangements with company-authorized air, hotel, car, and ground transportation vendors at the best possible fares for client’s needs and requests in a virtual environment. Follows company procedures, guidelines, and standards in the areas of customer service, building PNRs and utilization of front room CRS productivity via calls and emails, attendance, accuracy of work, invoicing, etc. May make domestic and international business travel arrangements specializing in one area or any combination thereof. Is fully informed and stays abreast of all airline rules and regulations, tariffs (domestic/International), and other industry requirements and accurately applies this information when making travel arrangements. Deliver extraordinary customer service to passengers and their administrative staff. Greet all clients warmly and with enthusiasm. Must exude an impeccable professional demeanor at all times. Must be comfortable servicing and interfacing with C-level executives and their administrative staff. Provide consultative service to travelers and travel arrangers throughout the booking process. Complete all reservations in an accurate and timely manner. Secure the lowest air/car/hotel rates available at the time of booking. Utilization of client and Altour negotiated programs when applicable. Utilize GDS low-fare search capabilities. $1000 sign-on bonus opportunity with this role based on our bonus plan. $500 payable after 90 days and $500 after 180 days provided deliverables are met.
Requirements
- Minimum of 3 years of travel agency experience. Mastery in Sabre GDS Specifically: GDS formats, shortcuts, enhancements, pricing Will need training on Travelport +. 3+ years of Customer service experience, preferably in the travel industry Exceptional/above & beyond, proactive customer service approach Ability to handle multiple complex requests simultaneously and seamlessly Comfort and experience working with C-level travelers Ability to retain and proactively obtain travel preferences Perform unique requests with the utmost professionalism Exceptional communication skills both written and oral Outstanding attention to detail Superior problem-solving skills Regular and dependable attendance and punctuality are required. Must be proficient and pass a GDS assessment. Must be proficient with both international and domestic destination Geography. Must be able to work holidays that correspond with regularly scheduled workdays. Diplomacy and tact are required in contact with vendors, co-workers, and clients. Courteous, professional telephone manner.
