Client Support Specialist
Internet Testing Systems (ITS)
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Tech Stack
About the role
- Respond to incoming support calls during scheduled 8-hour shifts between 8:00 AM and 8:00 PM ET, Monday through Friday, with occasional seasonal Saturday shifts from 8:00 AM to 4:30 PM ET.
- Provide support for new ITS products, with a focus on remote proctoring and high-stakes examination platforms
- Respond to email and chat requests
- Support on-call rotation for after-hours calls and escalations as needed
- Handle ad hoc projects and tasks including maintaining our internal knowledge base
- Review of ITS applications, review of HTML & SQL and evaluate technical issues
Requirements
- Flexible availability for morning/afternoon shifts including a seasonal Saturday schedule
- Bachelor’s degree or equivalent experience in an IT environment w/ course work in database related fields
- General knowledge of Windows, Mac, and mobile operating systems
- General knowledge of web browsers
- General knowledge of network technologies
- SQL & HTML experience a plus
- Knowledge of the testing industry a plus
- Strong troubleshooting & analytical skills
- Strong customer service skills
- Ability to multi-task
- Excellent interpersonal and communication skills
- Strong leadership skills a plus
Benefits
- Competitive salary
- Profit sharing through annual bonus
- Remote & Hybrid Options
- Health / dental / vision insurance
- Company-paid life, STD, LTD
- Tuition / training reimbursement
- Certification Bonuses
- 401K Matching
- Dog-friendly office
- Top Workplace in Baltimore
- Casual working environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLHTMLtroubleshootinganalytical skills
Soft skills
customer servicemulti-taskinginterpersonal skillscommunication skillsleadership skills
Certifications
Bachelor’s degree