Internet Testing Systems (ITS)

Customer Support

• Respond to incoming support calls during scheduled 8-hour shifts between 8:00 AM and 8:00 PM ET, Monday through Friday, with occasional seasonal Saturday shifts from 8:00 AM to 4:30 PM ET.
• Provide support for new ITS products, with a focus on remote proctoring and high-stakes examination platforms
• Respond to email and chat requests
• Support on-call rotation for after-hours calls and escalations as needed
• Handle ad hoc projects and tasks including maintaining our internal knowledge base
• Review of ITS applications, review of HTML & SQL and evaluate technical issues

Client Support Specialist