International SOS

Customer Service Representative

International SOS

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $20 per hour

About the role

  • Manage inbound customer requests through phone, email, and chat
  • Provide accurate and timely support for customer inquiries and service requests
  • Assist customers with travel-related or lifestyle loyalty program needs
  • Document interactions and manage cases using company systems
  • Maintain quality standards while meeting service and performance metrics

Requirements

  • Minimum 2 years of interactive customer service experience
  • Call center or high-volume service experience preferred
  • Hospitality, travel, or loyalty program experience is highly valued
  • Personal global travel experience is an asset
  • Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
  • Investigative mindset with a passion for creating extraordinary experiences
  • A passion for helping customers and solving problems
  • Strong communication and interpersonal skills
  • The ability to multitask across multiple systems and requests
  • Attention to detail and strong time management
  • Comfort working in a fast-paced, performance-driven environment
  • Must be fluent (verbal and written) in English
  • Professional-level proficiency in any of the following additional languages is considered a strong asset: Spanish, French, Mandarin, Cantonese, Portuguese
Benefits
  • Competitive hourly rate + performance-based incentives
  • Full-time (40 hours/week), Fixed Schedules
  • Paid training
  • 401(k) Retirement Plan
  • Medical, Dental & Vision benefits
  • Paid time off
  • Remote Work from home opportunity
  • No sales required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceGDSAmadeusSabreGalileocase managementtravel-related supportloyalty program managementmultitaskingperformance metrics
Soft Skills
strong communicationinterpersonal skillsinvestigative mindsetproblem-solvingattention to detailtime managementpassion for helping customersability to work in fast-paced environmentadaptabilitycustomer experience focus