Member Engagement Manager
International Mountain Bicycling Association
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $60,000 - $65,000 per year
About the role
- Develop a robust sales strategy to reach non-profit orgs
- Serve as the first point of contact for member organizations, providing guidance and support across program resources and benefits.
- Develop and maintain strong relationships with member organizations, ensuring consistent communication and responsiveness.
- Manage the member engagement pipeline, including onboarding, renewals, and inquiries from prospective organizations.
- Track member needs, interests, and progress to inform program development and continuous improvement.
- Coordinate with internal teams to connect members with subject matter experts, training opportunities, and funding resources.
- Maintain accurate member records within CRM or database systems a must
- Support outreach and engagement campaigns to expand membership and strengthen participation.
Requirements
- BA degree in sales, marketing communications, non-profit management or similar background.
- Minimum 3–5 years of experience in sales, nonprofit program coordination, membership management, or partner relations.
- Strong interpersonal and communication skills, with a genuine desire to help others succeed.
- Strong writing and verbal skills.
- Experience managing relationships with multiple organizations or clients simultaneously.
- Ability to organize complex information, manage deadlines, and work independently.
- Required: Familiarity with CRM systems, databases, or other membership management tools.
- Understanding of nonprofit management, volunteer engagement, or community-based organizations preferred.
- Passion for trails, outdoor access, or community development is a plus.
Benefits
- Generous PTO
- Health
- Dental
- Vision
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales strategy developmentmembership managementprogram coordinationrelationship managementdata trackingoutreach campaignscommunicationwritingverbal skillsorganizational skills
Soft skills
interpersonal skillsresponsivenessindependencecomplex information organizationdeadline managementgenuine desire to help othersstrong communicationrelationship buildingsupportivecollaboration
Certifications
BA degree in salesBA degree in marketing communicationsBA degree in non-profit management