Portfolio Manager, Commercial Servicing
International Luxury Hotel Association
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $60,000 - $72,500 per year
About the role
- Provide oversight for the performance of an assigned portfolio of commercial real estate loans
- Perform customer relationship functions, review loan documents, compliance, quality control, and resolve borrower related inquiries
- Facilitate borrower requests and manage delinquency resolution
- Maintain frequent contact with borrowers and/or third-party representatives regarding account status
- Review daily reports to identify workflow priority and support monitoring of delinquent commercial loans
Requirements
- Four-year degree from an accredited University preferred or equivalent work experience
- Minimum of 2 years of loan servicing experience required
- High attention to detail
- Knowledgeable in Word, Excel, Outlook, CoPilot, and other information processing programs
- Bilingual (English and Spanish) is considered a plus
- Ability to handle sensitive and confidential information appropriately
- Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations
Benefits
- Comprehensive benefits package including medical, dental and vision
- Up to 3% match on 401(k) contributions
- Generous paid time off
- Company-paid life, accident and disability coverage
- Programs for mental, physical and financial wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan servicingcompliancequality controldelinquency resolutioncustomer relationship managementdocument reviewworkflow prioritizationsensitive information handling
Soft Skills
attention to detailcommunication skillscustomer servicerelationship buildingconflict resolutionlistening skillsverbal communicationwritten communication