International Luxury Hotel Association

Senior Asset Manager, Commercial Servicing

International Luxury Hotel Association

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $100,000 per year

Job Level

Senior

About the role

  • Provide proactive monitoring and surveillance of assigned assets securing Commercial Real Estate loans
  • Serve as the point of contact for the borrower and the assigned investor(s)
  • Provide oversight of an assigned portfolio, facilitate borrower requests
  • Monitor and enforce loan covenants, resolve insurance non-compliance
  • Complete financial analyses, delinquency resolution
  • Handle escalated inquiries from external clients and internal staff
  • Provide mentorship to team members
  • Engaging directly with customers in all interactions
  • Conduct quality control checks and coach team members on loan document interpretation
  • Lead client calls and/or meetings reviewing loan performance issues
  • Escalate items appropriately to Manager

Requirements

  • Four-year degree from an accredited University preferred or equivalent work experience
  • Minimum of 8 years of CRE loan servicing experience required, 1 – 2 years in a leadership position preferred.
  • Familiarity with the full CRE loan life cycle from onboarding through Mortgage Satisfaction.
  • High attention to detail
  • Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs
  • Bilingual (English and Spanish) is considered a plus
  • Self-motivated and work independently
  • Ability to perform complex calculations using calculators and systems is required
  • Ability to reason and exercise sound judgment
  • Ability to handle sensitive and confidential information appropriately
  • Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial analysisdelinquency resolutionloan document interpretationcomplex calculationsloan servicingCRE loan life cycleloan covenants enforcement
Soft Skills
mentorshipcustomer servicecommunicationrelationship buildingconflict resolutionsound judgmentattention to detailself-motivatedindependent work
Certifications
four-year degree