Relationship Manager, Corporate Banking
EEOC
Commercial Asset Manager, Special Servicing
International Luxury Hotel Association
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $63,700 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a portfolio of non-performing or defaulted commercial real estate loans by developing and executing resolution strategies, maintaining borrower relationships, and addressing escalated issues.
- Serve as the primary point of contact for borrowers and authorized third parties and communicate solutions using approved scripts while maintaining detailed records of all interactions.
- Navigate internal systems and resources and use multiple servicing platforms (e.g., ICE, DocViewer, LiveVox, CMS, PHH Payment Application, iCasework) to resolve borrower inquiries and complete tasks.
- Analyze financials, loan documents, and market conditions to determine optimal workout strategies (repayment plans, modifications, short sales, deed-in-lieu, foreclosure) and collaborate with attorneys, internal departments, and third parties on documentation.
- Monitor foreclosure and bankruptcy proceedings, prepare business plans recommending loss mitigation or liquidation strategies, review property inspections, and oversee REO assets including broker coordination, property manager coordination, and marketing strategy execution.
- Ensure timely updates and resolution of taxes, insurance, and escrow issues, generate monthly performance reports, and maintain investor relationships tailored to investor requirements.
- Achieve or exceed monthly KPIs, quarterly incentives, and annual goals.
Requirements
- Bachelor’s degree from an accredited university.
- Minimum 5 years of experience in the mortgage industry.
- Proficiency in Microsoft Office Suite, including Excel, Access, Word, PowerPoint, and Outlook.
- Strong leadership, analytical, and problem-solving skills.
- Excellent organizational and time management abilities.
- Effective verbal and written communication skills.
- Detail-oriented, self-motivated, and capable of working independently.
- Customer-focused and team-oriented.
- Adaptable and flexible in a dynamic environment.
- Bilingual (English/Spanish) a plus
- Experience with mobile technology and REO asset management is a plus.
- Exceptional interpersonal skills, including conflict resolution and professional relationship building.
