International Luxury Hotel Association

Director, Reverse Servicing Operations

International Luxury Hotel Association

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $145,000 - $165,000 per year

Job Level

Lead

About the role

  • The Director, Reverse Servicing Operations sets the direction, provides oversight, and supports all Servicing business teams, legal teams, and external parties related to the Reverse Servicing platform.
  • Contribute to strategic planning and special project support for the department as a whole.
  • Involved in decision making related to strategy and tactics to identify, analyze and disposition assets.
  • Support long-term relationships with investors and clients.
  • Responsible for driving the strategy and vision required to achieve operational excellence in Reverse mortgage servicing.
  • Interface with the Company’s leadership and represent Reverse Servicing to Clients, Investors and Rating Agencies.
  • Provide strategic direction and thought leadership to achieve short term and long term goals.
  • Reduce Reverse portfolio losses by effectively managing group of asset managers.
  • Perform curtailment tracking and advance recovery analysis to improve the portfolio performance for PHH and Sub-Servicing clients.
  • Drive initiative to build a centralized operational data storage and reporting datamarts for Reverse servicing operations.
  • Create and present regular leadership communications such as management business reviews and other updates.
  • Drive operational excellence, oversight and contribute thought leadership to the design and implementation of efficient processes and workflows.
  • Maintain internal relationships with shared services across Servicing and the broader organization.
  • Provide operational leadership and oversight to reduce variability and improve efficiencies through automation.
  • Make business decisions that result in the maximum return for Onity and the investors.
  • Maintain industry leadership by embracing best practices and fostering continuous learning and improvement.

Requirements

  • Bachelor’s degree or equivalent experience required
  • Minimum 3+ years supervisory experience
  • 5 to 10 years experience in FHA insured Reverse Mortgage Servicing.
  • Working knowledge of FHA insured Reverse Mortgage curtailment deadlines.
  • Strong understanding of FHA and GSE Default Servicing guidelines.
  • Experience in managing a global operation and capacity to travel outside the United States.
  • Must pass the Company’s Background Screening process prior to beginning employment.
  • As a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.