Director – Council Operations
International Justice Mission
full-time
Posted on:
Location Type: Hybrid
Location: Washington • District of Columbia • Washington • United States
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Job Level
About the role
- Lead the development of processes, frameworks, training/communications, and measurements for cross-functional and enterprise-wide integration of Global Operations, establishing an effective, efficient, and continuously improving operational ecosystem
- Lead the establishment and design of functional Communities of Practice that foster operational alignment, collaboration, learning, and continuous improvement
- Collaborate with the GOCC to cultivate a healthy, thriving culture across Global Operations, reflecting IJM's mission and values
- Drive communications, training, and change management for embedding and implementing the functionality of the enterprise operational ecosystem across functions and regions
- Develop and manage frameworks and processes for optimizing and continuously improving the operational structure, systems, and processes of Global Operations within the enterprise operational ecosystem
- Develop and manage the framework for measuring, evaluating, and reporting on operational metrics that measure the effectiveness, efficiency, and customer experience of operational support functions across the IJM enterprise
Requirements
- Graduate degree in business management, organizational development, law, or equivalent combination of bachelor’s degree and relevant work experience
- Minimum of eight (8) years of experience in business operations, business systems, general management, and/or process design/development
- Experience with not-for-profit leadership (management or board-level) strongly preferred
- Functional knowledge and understanding of business operations (e.g. accounting, HR, IT systems, legal, etc.) and the interdependencies of operational functions
- Preference for background in Human Centered Design and/or design thinking, especially in the context of process design/development
Benefits
- Comprehensive Medical/Dental/Vision benefits
- Monthly commuter and parking benefits in the DC metro area
- Retirement benefit options
- Paid leave starting at 23 days
- 12 holidays (plus early release the day prior)
- Daily, quarterly, and annual community spiritual formation
- Robust staff care resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process designframework developmentoperational metricsbusiness operationschange managementcontinuous improvementHuman Centered Designdesign thinkingorganizational developmentbusiness systems
Soft skills
leadershipcollaborationcommunicationtrainingorganizational alignmentcultural cultivationcross-functional teamworkproblem-solvingadaptabilitystrategic thinking
Certifications
graduate degreebachelor’s degree