International Jet Aviation Services

Operations

• Source and secure aircraft aligned with client needs, safety standards, and availability
• Develop and manage a preferred operator network
• Negotiate pricing, availability, and terms with operators and vendors
• Optimize sourcing strategies for Speed, Reliability, Margin performance
• Partner with Sales to support high win-rate quoting
• Own the Jetvia White Glove Service Standard
• Ensure consistent Communication cadence, Elite/VIP handling, Passenger Preference Profile execution
• Oversee all client-facing communication quality
• Implement: Elite communication standards, VIP timing protocols, Post-flight follow-up process
• Oversee end-to-end client journey: Quote → Booking → Trip → Follow-up
• Ensure all trip details are Accurate, Clearly communicated, Delivered without friction
• Coordinate with Trip Support Operations Manager on execution
• Review all customer feedback and implement any changes
• Assist in building: Membership tiers (Empty Legs / Charter), Pricing frameworks, Service tiers
• Identify opportunities, Increase retail conversion & enhance client retention
• Manage and develop a team of 3–4 brokerage / concierge specialists
• Set expectations for Response time, Quote accuracy, Client communication
• Conduct Weekly performance reviews & Quarterly evaluations

Brokerage and Operations Manager