Brokerage and Operations Manager

International Jet Aviation Services

Brokerage & Customer Experience Manager overseeing aircraft sourcing, client experience, and revenue execution for Jetvia. Managing a team to ensure White Glove service and client satisfaction.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Source and secure aircraft aligned with client needs, safety standards, and availability
Develop and manage a preferred operator network
Negotiate pricing, availability, and terms with operators and vendors
Optimize sourcing strategies for Speed, Reliability, Margin performance
Partner with Sales to support high win-rate quoting
Own the Jetvia White Glove Service Standard
Ensure consistent Communication cadence, Elite/VIP handling, Passenger Preference Profile execution
Oversee all client-facing communication quality
Implement: Elite communication standards, VIP timing protocols, Post-flight follow-up process
Oversee end-to-end client journey: Quote → Booking → Trip → Follow-up
Ensure all trip details are Accurate, Clearly communicated, Delivered without friction
Coordinate with Trip Support Operations Manager on execution
Review all customer feedback and implement any changes
Assist in building: Membership tiers (Empty Legs / Charter), Pricing frameworks, Service tiers
Identify opportunities, Increase retail conversion & enhance client retention
Manage and develop a team of 3–4 brokerage / concierge specialists
Set expectations for Response time, Quote accuracy, Client communication
Conduct Weekly performance reviews & Quarterly evaluations

Requirements

What you’ll need

10+ years in Charter brokerage, Aviation sales, Client experience
Strong operator network preferred
Deep understanding of Part 135 / 91.
Aircraft sourcing platforms (Avinode, etc.)

Benefits

Comp & perks

Performance-based bonus to be created. It will be tied to: Revenue Conversion Customer satisfaction
Competitive compensation and benefits, including:
Paid holidays, vacation, and sick time
401(k) plan / Equity Benefits
Medical, dental, and vision coverage
Supplemental benefits (accident, critical illness, disability, life insurance)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

aircraft sourcingnegotiationpricing strategyclient journey managementperformance reviewservice tier developmentretail conversion optimizationclient retention strategiescommunication standards implementationtrip execution oversight

Soft Skills

team managementclient communicationinterpersonal skillsorganizational skillsleadershipproblem-solvingattention to detailstrategic thinkingcollaborationadaptability