Digital Health Program Manager
International Committee of the Red Cross - ICRC
full-time
Posted on:
Location Type: Office
Location: Geneva • Switzerland
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Tech Stack
About the role
- With the role of product owner within the Scaled Agile Framework, work towards incremental product development to attain the product vision
- Works with a Scrum Master to manage the product backlog and biweekly sprint cycles using an agile approach
- Arbitrates between field requests for new features and product improvements within a resource-constrained ecosystem
- Collaborates closely with functional support teams, product developers, the data protection office, and health métiers to deliver on the product roadmap
- Manages ad hoc incidents and stakeholder requests (e.g., management, métiers, cybersecurity) and prioritizes them accordingly
- Stays abreast of the latest digital health trends and innovations, applying design thinking and user-centered design to create intuitive mobile solutions
- Ensures all activities and documentation comply with legal, ethical, and medical standards
- Drives coherence across existing digital health solutions at ICRC in close collaboration with team members and by leveraging open-source communities
- Ensures standards and guidance are defined and followed for a consistent approach to mobile solution service delivery, deployment, and management
- Actively participates in open-source communities
- Addresses sustainability challenges using a product lifecycle approach
- Provides technical support for handover to partners when needed, ensuring the long-term success and impact of digital health interventions
- Demonstrates the value of digital health solutions and promotes them with colleagues across the Movement
- Builds contextual understanding and trust with field colleagues
- Provides training, user feedback sessions, and technical advice to field colleagues
- Maintains the implementation guidance documentation
- Drives change management using best practices (including monitoring adoption, engagement, and feedback) to maximize impact at scale
- Communicates complex topics effectively to both expert and non-expert audiences, using engaging presentations and storytelling to drive understanding and engagement
- Designs and implements communication and promotion plans to support broad adoption and awareness of workstreams
- Communicates openly and collaborates closely with digital health and wider IT teams to advocate for required resources to achieve the product vision
Requirements
- Holds a Master’s degree in a relevant field (e.g., medicine, public health, computer science, or health informatics)
- Brings 5–9 years of professional experience implementing and managing digital health solutions in humanitarian or development contexts
- Demonstrates familiarity with mobile user experience, open-source solutions, and their integration into digital health systems
- Possesses expertise in digital health open-source solutions (Digital Public Goods); knowledge of DHIS2, OpenMRS, Odoo, CommCare, and/or CHT is an asset
- Shows a strong track record in promoting digital-first healthcare, optimizing user-facing solutions, and enabling sustainable handover to local partners
- Has prior field or HQ experience with ICRC, which is considered an asset.
- Fluent in written and spoken English; French is a strong asset, and Spanish, Arabic, and/or Russian are additional advantages.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital health solutionsmobile user experiencedesign thinkinguser-centered designchange managementdigital public goodssustainability challengesproduct lifecycle approachtechnical supportagile methodology
Soft Skills
collaborationcommunicationstakeholder managementtrust buildingtraininguser feedbackengagementstorytellingpromoting solutionsproblem-solving
Certifications
Master’s degree in medicineMaster’s degree in public healthMaster’s degree in computer scienceMaster’s degree in health informatics