Intermedia Cloud Communications

Marketing

• Analyze customer data to identify franchise-based businesses within our existing customer base
• Research franchise structures, parent-child relationships, and multi-location ownership models
• Build and maintain organized tracking documents of franchise systems and expansion potential
• Identify whitespace opportunities within franchise networks
• Create executive-ready summaries and visual presentations of findings
• Leverage AI tools (e.g., ChatGPT) to assist with research, data structuring, synthesis, and summarization
• Collaborate with marketing, sales, and strategy stakeholders to validate findings and refine outputs
• Ensure data accuracy, consistency, and documentation throughout the project****

Marketing Intern – Data, Strategy

Product Marketing

• Assist in the development of content and enable on the company’s intranet site for the Product Marketing department, including organization and flow of information.
• Assist in the development of content for our corporate website site for key products and services
• Review content and perform content audits on the partner portal to ensure assets are up-to-date and relevant; work back with PMMs on updates; recommend assets for updates or expiration.
• Assist in roadmap feature launches with all necessary GTM materials, training, webinars, and other communication requirements.
• Assist in the development of content for social media, website and other marketing materials.
• Conduct research and analysis on Intermedia’s competitive landscape to gain a better understanding of strategies, positioning, and offerings in the market.
• Report findings and post to the intranet site for Partners/sales.
• Manage additional findings from Sales/Management, making sure analysis is updated.

Product Marketing Intern, Summer 2026

Platform Engineer

• Own the design, implementation, and operation of shared Resource Plane services used across the organization
• Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production
• Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems • Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management
• Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers
• Integrate Resource Plane services into the Internal Developer Platform for self-service consumption • Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary)
• Lead incident response, root cause analysis, and reliability improvements for owned services
• Collaborate closely with Kubernetes Platform Team, IDP and other teams as required
• Act as a senior technical voice in architecture discussions and platform roadmap planning

Senior Platform Engineer, Resource Plane

• Own the design, implementation, and operation of shared Resource Plane services used across the organization
• Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production
• Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems
• Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management
• Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers
• Integrate Resource Plane services into the Internal Developer Platform for self-service consumption
• Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary)
• Lead incident response, root cause analysis, and reliability improvements for owned services
• Collaborate closely with Kubernetes Platform Team, IDP and other teams as required
• Act as a senior technical voice in architecture discussions and platform roadmap planning

Senior Platform Engineer

Account Executive

• Establishing strong business relationships with current and prospective partner management teams with the goal of articulating Intermedia’s partner strategy
• You’ll become the resident expert on Intermedia’s UC solutions, and you’ll be the primary sales lead working through partners with their sales ecosystem to close end customer business
• *On-site presence is required a minimum of 3 days per week, with your assigned partner*
• You will develop a strong understanding of key differentiators, internal / external systems, sales methodologies and processes
• Prospect for new business through qualifying and selling software solutions and services in conjunction with the strategic partner ecosystem
• Close deals – You’ll work in conjunction with the partner through the entire sales process to close key opportunities
• Conduct one-on-one and/or group sales presentations and solution demonstrations
• Track customer information, forecasts, and reports
• Work with the partner to manage contract signoff, while working in conjunction with the legal department
• Pipeline creation – campaigns, joint partner events, prospecting with partners
• Joint Selling – lead customer meetings, demos, quotes, proposals

Strategic Channel Account Executive

Communications

• Media Intelligence & Analytics (Primary Focus)
• - Monitor media coverage and industry conversations using Meltwater.
• - Build and maintain dashboards to track share of voice, sentiment, competitor activity, and industry trends.
• - Compile weekly and monthly media performance reports for leadership.
• - Identify emerging trends and insights that can inform PR and content strategy.
• - Support campaign analysis by connecting media activity to broader marketing KPIs.
• Public Relations & Writing
• - Assist in drafting press releases, media pitches, blog posts, and thought leadership content.
• - Support media list development and journalist research.
• - Help prepare briefing materials for executive interviews and speaking opportunities.
• - Contribute to award submissions and editorial calendars.
• - Track coverage results and maintain reporting documentation.
• Content & Marketing Support
• - Assist in creating and editing content for LinkedIn and other digital platforms.
• - Support development of presentations and messaging materials.
• - Conduct market and competitor research to inform campaigns.
• - Ensure brand consistency across written communications.
• Administrative & Cross-Functional Support
• - Collaborate with Product Marketing, Partner Marketing, and Corporate Communications teams.
• - Assist with internal tracking systems and campaign documentation.
• - Support marketing initiatives and potential event coordination as needed.

Marketing Communications Intern, Summer 2026

DevOps Engineer

• Lead, mentor, and manage a team of DevOps Engineers across VCP, CP, CPS, and CP Billing teams, providing technical guidance and career development.
• Oversee the design, implementation, and maintenance of CI/CD pipelines, infrastructure automation, and deployment processes for all supported platforms.
• Collaborate with product owners, development, QA, and security teams to ensure seamless integration, delivery, and operation of services.
• Drive adoption of DevOps best practices, including Infrastructure as Code (IaC), automated testing, monitoring, and incident response.
• Ensure high availability, scalability, and security of production and pre-production environments across cloud and on-premises infrastructure.
• Standardize and optimize DevOps processes, tools, and documentation across all teams to improve efficiency and reduce operational risk.
• Manage resource allocation, project prioritization, and workload balancing for DevOps initiatives across multiple teams.
• Foster a culture of continuous improvement, innovation, and knowledge sharing within and between teams.
• Oversee compliance with security policies, regulatory requirements, and organizational standards.
• Report on key DevOps metrics, project status, and operational health to senior leadership.

Team Lead, DevOps Engineering

Recruitment

• Act as a strategic talent partner supporting technical recruiting across the US and international regions, including North America, Portugal, the UK, Europe, and Japan
• Own end-to-end technical recruiting for roles across engineering, cloud infrastructure, security, DevOps, product, and AI-adjacent disciplines supporting Intelligent Communications platforms
• Develop a deep understanding of Intermedia’s AI-enabled products, cloud technologies, and business objectives to effectively assess and attract top technical talent
• Partner with leaders hiring for teams working on AI-driven features such as automation, analytics, intelligent routing, and platform optimization
• Deliver an outstanding candidate experience while serving as a strong brand ambassador for Intermedia globally
• Consistently deliver results by identifying, qualifying, and closing candidates with strong technical capabilities and alignment to Intermedia’s culture
• Design and execute creative sourcing strategies leveraging LinkedIn Recruiter, AI-assisted sourcing tools, direct sourcing, referrals, market mapping, and targeted recruiting campaigns
• Build and maintain a high-quality, high-volume pipeline of technical candidates across multiple geographies and time zones
• Partner closely with hiring managers, HR Business Partners, and leadership to provide data-driven recruiting insights, workforce planning, and market intelligence
• Ensure hiring managers leverage best practices in interview design, structured evaluation, and behavioral interviewing
• Serve as the primary point of contact for candidates throughout the recruiting lifecycle, ensuring transparency and timely communication
• Provide regular recruiting updates, metrics, and insights to stakeholders, including senior leadership
• Track, analyze, and optimize recruiting metrics using AI-enabled recruiting analytics to ensure quality, speed, and scalability
• Maintain awareness of the competitive talent landscape, especially within AI-driven SaaS, cloud communications, UCaaS, and CCaaS markets
• Demonstrate working knowledge of immigration and work authorization considerations
• Manage reference checks for final-stage candidates

Talent Partner – Technical Recruiting

System Administrator

• Administer, monitor, and support enterprise infrastructure systems
• Support and maintain enterprise storage platforms (e.g., NetApp, Pure, EMC)
• Perform operating system, application, and infrastructure patching (Windows, Linux, ESXi, storage systems)
• Remediate vulnerabilities, resolve failed patches, and provide status reporting
• Execute scheduled weekend maintenance and operational tasks
• Monitor systems and respond to alerts and incidents during assigned coverage periods
• Coordinate handoffs between weekend and weekday support teams
• Work with vendors to troubleshoot and resolve hardware and platform issues
• Assist with capacity planning and resource utilization
• Maintain and update operational documentation and procedures

Core Systems Administrator – L1

QA Automation Engineer

• Design, develop, and maintain automation solutions for infrastructure and operations
• Create, modify, and maintain scripts using **PowerShell** (required), **Python**, and **Ansible**
• Apply **Infrastructure as Code (IaC)** principles to system configuration and deployment
• Maintain and enhance monitoring and alerting platforms (Grafana, Zabbix)
• Integrate systems using APIs (REST, JSON, YAML)
• Support virtualization platforms including **VMware** and **Hyper-V**
• Troubleshoot complex system, performance, and automation issues in production environments
• Collaborate with cross-functional teams on infrastructure projects and platform improvements
• Maintain source control using **Git** and contribute to CI/CD pipelines where applicable
• Document systems, processes, and automation workflows

Core Systems Automation Engineer – L1

• Design, build, operate, and support the company’s Kubernetes platform across on-premises and multiple cloud environments
• Ensure a reliable, standardized Kubernetes runtime that integrates with the Internal Developer Platform (IDP)
• Enable application teams to deploy and operate services independently
• Own cluster lifecycle management: provisioning, upgrades, patching, and decommissioning
• Develop and maintain Infrastructure as Code: Terraform modules, cluster bootstrap, and configuration automation
• Implement and operate GitOps workflows for platform components
• Integrate Kubernetes capabilities into the Internal Developer Platform (IDP): standard cluster and namespace patterns, approved ingress, secrets, and observability integrations
• Participate in a rotational on-call/support model for platform-level incidents
• Troubleshoot Kubernetes platform issues and improve reliability
• Create and maintain documentation, runbooks, and operational standards
• Collaborate with IDP, application support, infrastructure, and security team

Senior Kubernetes Platform Engineer

Implementation Specialist

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SDET

• Design, develop, and maintain automated tests for backend services and UI
• Enhance and support existing test automation frameworks
• Create functional, integration, and unit tests
• Participate in test planning, reviews, and release validation
• Analyze defects and collaborate on root cause analysis
• Support CI/CD pipelines and Agile/Scrum processes

Senior SDET Engineer – Software Development Engineer in Test

Manager

• Establishing strong business relationships with current and prospective partner management teams with the goal of articulating Intermedia’s partner strategy
• You’ll become the resident expert on Intermedia’s UC solutions
• You will develop a strong understanding of key differentiators, internal / external systems, sales methodologies and processes
• Prospect for new business through qualifying and selling software solutions and services in conjunction with the strategic partner ecosystem
• Close deals – You’ll work in conjunction with the partner through the entire sales process to close key opportunities
• Conduct one-on-one and/or group sales presentations and solution demonstrations
• Track customer information, forecasts, and reports
• Work with the partner to manage contract signoff, while working in conjunction with the legal department
• Pipeline creation – campaigns, joint partner events, prospecting with partners
• Joint Selling – lead customer meetings, demos, quotes, proposals

Strategic Channel Manager – Multiple Locations

Support Engineer

• Assist customers and act as an escalation point for Technical Support related issues within our Contact Center product.
• Take on escalated, difficult troubleshooting situations and follow the ticket through to the final stage to ensure customer satisfaction throughout the entire process.
• Provide front line, direct support to a designated customer segment and work closely with carrier partners to help ensure proper functioning of Intermedia products and service.
• Support team members through escalation, resolution, and training.