Intermedia Cloud Communications

Customer Support

• Answer calls and email requests from internal sales groups and external channel partners.
• Assist in creating quotes, fulfill orders, and follow up.
• Create and submit quotes for Intermedia Cloud Voice product lines.
• Review orders online and confirm with channel partner prior to order entry.
• Initiate follow up on VOIP testing and procedures prior to installation.

Sales Support Specialist

Client Services Representative

• Develop, coach and grow the Client Services team.
• Review reports and data to identify performance trends and coaching, and grow the Client Services team assigned to the position.
• This will be accomplished through reviewing reports and data to identify performance trends and coaching, setting career/development goals, and providing team and individual recognition and rewards.
• Manage a team of agents (or managers) and their achievement of key metrics.
• Monitor policy adherence and quality of work life.
• Responsible for achieving goals of a defined organization through the effective use of resources in the planning, staffing (workforce decisions), leading, and controlling of the assigned unit(s).
• Also, responsible for managing the performance of their employees.
• Effective performance management includes, ensuring employees understand their job responsibilities, setting performance objectives and providing periodic feedback on progress toward those objectives, and completing the performance appraisal process.
• 70% of this position will be managing the performance outcomes of a team of technical support engineers.
• 30% of this position will be managing strategic improvement projects that contribute to a Worry Free Experience™ for our customers and employees as measured by three primary KPIs: CSAT, FCR & Handling customer issues in a timely manner (productivity measurements).

Client Services Manager

Account Manager

• Actively pursue revenue objectives selling services through channel partners to their user base
• Represent Intermedia during all phases from pre-sales to post-sales account management
• Prospect for new business and sales opportunities through the Partner Channel
• Conduct sales presentations demonstrating Intermedia’s voice and data solutions
• Participate in sales and technology training
• Meet or exceed monthly sales objectives
• Provide partners and customers the highest standard of customer service throughout the sales cycle

Partner Account Manager

Full-stack Engineer

• Design, develop, and maintain C++ (C++17+) services
• Implement and troubleshoot networking and real-time communication flows
• Debug complex issues (core dumps, concurrency, performance)
• Work within and evolve a large, existing codebase
• Collaborate with QA and product on behaviour and edge cases
• Participate in code reviews and engineering best practices
• Contribute within Agile processes (Scrum, Jira)

Senior Software Engineer – Real-Time Communications Platform

Product Manager

• Own the **direction, roadmap, and execution** for Intermedia’s telecom solutions.
• Contribute to, and lead, features within our wider Voice product roadmap feeding into our UC, CC and AI solutions.
• Translate customer, partner, regulatory and carrier requirements into clear product initiatives with measurable business outcomes – optimizing across technical, operational and financial considerations.
• Partner across functions with Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready solutions.
• Measure and drive improvement to KPIs addressing service quality, reliability, onboarding time, and profitability.
• Act as subject-matter champion as we expand our world-class telecom network with senior managers.
• Continuously evaluate emerging technologies, including AI, and identify opportunities to increase the quality, performance and efficiency of our network as it scales.
• Continuously evaluate competitor UCaaS solutions, and identify opportunities to both stand apart with distinctive Voice capabilities, and to tackle emerging competitive pressures.

Senior Product Manager – Voice Products

DevOps Engineer

• Own end-to-end release and deployment lifecycle: build → package → deploy → verify → rollback
• Develop and support **Octopus Deploy** projects, lifecycles, channels, variables, and deployment processes
• Implement deployment automation with **Ansible** (playbooks/roles, inventories, idempotent changes)
• Maintain Git-based release workflows in **GitHub** (branching, tagging, versioning, release notes)
• Build/maintain CI pipelines in GitHub Actions (or existing tooling) to produce artifacts and trigger Octopus releases
• Standardize deployment patterns across applications (templates, shared steps, reusable Ansible roles)
• Manage environment configuration and secrets in a controlled way (variable sets, permissions, auditing)
• Improve deployment safety: approvals, health checks, smoke tests, automated validation, and rollback strategies
• Support production releases, troubleshoot deployment failures, and drive root-cause analysis
• Maintain release documentation, runbooks, and change management practices
• Collaborate with developers, QA, and operations to plan releases and reduce downtime

DevOps Engineer – Deployment

• Collaborate closely with fellow devops engineers and the development team to deploy and maintain application infrastructure.
• Assist in the development and support of tooling to streamline the deployment and maintenance of our products.
• Work with Github, Jenkins, and Chef to deploy applications from development through to production environments.
• Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting.
• Build and manage automation pipelines for application deployment and maintenance.
• Engage in the day-to-day management of Linux servers via the command line.
• Create monitoring dashboards and alerts in Grafana leveraging Prometheus and Alertmanager.
• Document processes and best practices clearly and concisely.
• Participate in incident solving on-call rotation

Senior DevOps Engineer – Voice

Platform Engineer

• Own the design, implementation, and operation of shared Resource Plane services used across the organization.
• Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production.
• Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems.
• Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management.
• Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers.
• Integrate Resource Plane services into the Internal Developer Platform for self-service consumption.
• Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary).
• Lead incident response, root cause analysis, and reliability improvements for owned services.
• Collaborate closely with the Kubernetes Platform Team, IDP, and other teams as required.
• Act as a senior technical voice in architecture discussions and platform roadmap planning.

Senior Platform Engineer

• Act as technical lead for DevOps/Platform/Release engineering: set direction, standards, and best practices
• Architect and govern end-to-end delivery: infrastructure provisioning, configuration management, CI/CD, release processes, and operations
• Design and support Windows-based high availability solutions, with deep ownership of Windows clustering (failover/HA patterns, maintenance, upgrades, troubleshooting)
• Lead Linux automation and platform standardization (configuration, patching, hardening, performance tuning)
• Own Infrastructure as Code strategy with Terraform (modules, environments, state, governance)
• Own automation strategy with Ansible (reusable roles, inventories, secure secrets handling, idempotency)
• Build and standardize deployments using Octopus Deploy, GitHub, and Ansible (templates, shared steps, release promotion, rollback)
• Design and mature CI/CD pipelines (artifact versioning, approvals, promotion strategy, policy-as-code where applicable)
• Establish observability standards using VictoriaMetrics/Prometheus (metrics strategy, alerting, SLO/SLA monitoring, dashboards)
• Provide production leadership: incident response, RCA/postmortems, reliability improvements, capacity planning
• Mentor engineers, review designs/code, and raise overall engineering quality across teams
• Produce and maintain architecture docs, runbooks, and platform roadmaps

Principal DevOps Engineer

• ALL CANDIDATES MUST BE LOCATED IN PORTUGAL
• Hybrid working model with offices in Coimbra, Aveiro, and Porto, providing flexibility to work remotely while coming together in the office for collaboration and teamwork.
• Are you looking for a company where your voice is heard, where you can make a difference, and where you can thrive in a fast-paced environment? Do you wake up excited to work with great people and create success together? If so, Intermedia may be the place for you.
• Intermedia is a leading provider of cloud communications and collaboration technology, with a strong track record of growth and profitability and a culture where everyone matters. The environment is fast-paced and engaging—perfect for those passionate about building and supporting great cloud technology.
• Our culture is built on teamwork and transparency. We hold each other accountable and always have each other’s backs.
• About the role:
• We are looking for a talented Software Engineer with a strong focus on data and full-stack engineering capabilities. This role is ideal for someone who thrives at the intersection of software engineering and data, capable of building high-performance, scalable microservices in Java (Spring Boot) and contributing to modern web applications using React.
• You will play a key role in designing and building cloud-first services that operate on large volumes of data and in developing intuitive user-facing applications that surface and interact with that data. You will work across both modern platforms and legacy systems as we modernize our architecture.
• If you enjoy solving complex data problems, building robust backend services, and delivering clean, user-focused interfaces, we want to hear from you.

Senior Software Developer – Data, Full Stack

Account Executive

• Grow and manage an assigned book of business for Intermedia’s hosted communication and cloud solutions, driving both retention and expansion.
• Develop and execute account growth strategies to identify, qualify, and close upsell and cross-sell opportunities within existing customers.
• Proactively prospect and acquire new logos, leveraging outbound campaigns, targeted outreach, and partner referrals to expand Intermedia’s customer base.
• Engage with customers through inbound and outbound channels, providing consultative solutions that align with their business needs.
• Build and deliver compelling proposals and presentations to key decision-makers, articulating the value of Intermedia’s platform.
• Conduct online demonstrations showcasing Intermedia’s services, features, and integrations.
• Collaborate cross-functionally with internal teams to support migrations, platform upgrades, and tailored solution planning.
• Maintain a strong understanding of Intermedia’s full product portfolio to effectively position offerings and drive customer success.
• Consistently achieve or exceed quota through a balanced focus on customer retention and new revenue generation.

• Serve as the Product Manager for 1–2 development teams, driving day-to-day execution.
• Prioritize and maintain a clear, structured backlog aligned with product goals and stakeholder needs.
• Participate in Agile ceremonies including sprint planning, refinement, daily stand-ups, demos, and retrospectives.
• Collaborate with product managers and cross-functional partners to understand business needs and convert them into explicit, detailed requirements.
• Develop user stories, acceptance criteria, use cases, and workflow diagrams/UML models for development teams.
• Work with UI/UX teams to coordinate prototypes and design assets.
• Contribute to roadmap planning by providing execution-level insights, capacity considerations, and feasibility input.
• Communicate progress, risks, and timelines to stakeholders; set and manage expectations proactively.
• Plan releases and coordinate delivery across engineering, QA, operations, and customer-facing teams.
• Lead cross-team efforts involving multiple Intermedia products or systems.

Senior Product Manager

Engineer

• Lead customer-facing AI Application deployments from project kickoff through go-live and hypercare.
• Facilitate discovery workshops with IT, Contact Center, CX, CRM, and executive stakeholders.
• Configure and deploy AI Applications across voice and digital channels, including AI Receptionists, Intelligent Routing Agents, Virtual Assistants, and custom AI workflows.
• Build and test REST API integrations, webhook configurations, data flows, authentication, and CRM writeback processes.
• Author test plans, support UAT, lead go-live readiness, and provide structured hypercare support.
• Partner with Product and Engineering teams to communicate customer feedback, product gaps, and deployment learnings.

Forward Deployed Engineer

Analytics Engineer

• Work directly with business stakeholders to understand their domain and translate questions into data solutions — delivering iteratively from quick explorations to production-ready data products
• Design and build data models (dimensional models, semantic layers) and implement them as Snowflake views, DBT marts, and Power BI datasets
• Build and optimize Power BI semantic models (DAX, Power Query) and design reports that surface your models effectively
• Write consumption-layer SQL (views, transforms, analytical queries) across Snowflake and SQL Server to serve downstream analytics
• Consolidate data solutions into modern analytics platforms, improving consistency and reducing technical debt
• Define and document metric definitions, business logic, and data product specifications
• Design and implement data quality tests (dbt tests, SQL validations) and contribute to the team's testing standards and governance framework
• Collaborate with Data Engineers through code reviews, shared planning, and PR-based workflows