Intermedia Cloud Communications

Full-stack Engineer

• So what is this job?**
• You know that feeling when a production issue finally clicks after hours of debugging? Or when a service you've built quietly powers thousands of users every day because it simply works? That's the kind of engineering we value.****
• As a **Senior Software Engineer** on our **Customer Analytics Engineering** team, you'll help build and evolve the platform that powers customer analytics across Intermedia products. Working with Java, relational databases, and cloud-based data technologies, you'll design scalable services, support real-time and historical analytics, and help modernize our engineering platform.****
• **This role is about much more than writing code. You'll collaborate with Product Owners, Architects, and fellow Engineers to solve complex technical problems, improve software quality, and ensure our analytics platform remains reliable, scalable, and easy to maintain.****
• Our stack****Java (JDK 11+) · Spring Boot · MySQL · Snowflake · Git******
• A typical week
• - Design, develop, and maintain scalable backend services using Java (JDK 11+).
• - Build features supporting our customer analytics platform and data processing services.
• - Develop and optimize SQL queries while working with MySQL and Snowflake.
• - Collaborate with Product Owners, Architects, Data Engineers, and Software Engineers to deliver new platform capabilities.
• - Investigate production issues, identify root causes, and implement reliable long-term solutions.
• - Participate in code reviews and contribute to a collaborative engineering culture.
• - Improve software architecture, data modelling, and application performance.
• - Drive modernization initiatives and help reduce technical debt across the platform.
• - Ensure software quality through testing, documentation, and continuous improvement.
• - Share knowledge and mentor teammates through peer reviews and technical discussions.

Senior Software Developer

Marketing Operations

• Plan and execute end-to-end marketing automation campaigns, including lead nurturing, scoring, and lifecycle management.
• Brainstorm, execute, and measure growth experiments within Marketo to optimize performance.
• Partner with Product Marketing and Field Marketing to build targeted programs and secure required campaign assets.
• Maintain and optimize data hygiene, enrichment, progressive profiling, and data governance.
• Ensure all marketing activities comply with international spam and data privacy regulations.
• Identify database optimization opportunities to accelerate lead and pipeline growth.
• Manage the integration of internal and third-party tools with our marketing automation platform.
• Collaborate with Sales Operations on cross-functional projects to troubleshoot data exchange issues between systems.
• Investigate, evaluate, and adopt new platforms or tools to support scaling marketing needs.
• Gather detailed business requirements from marketing, sales, and tech teams to meet business objectives.
• Analyze campaign performance, track end-to-end lead attribution, and deliver actionable reports to key stakeholders.
• Use data-driven insights to optimize time-to-market speed and campaign efficiency.

Marketing Automation Manager

DevOps Engineer

• Build, maintain and improve CI/CD pipelines using GitHub Actions, Azure DevOps and Octopus Deploy.
• Deploy and support applications across development, testing and production environments.
• Automate infrastructure and configuration management using Ansible.
• Support Windows (IIS/ARR) and Linux-based environments.
• Help operate Kubernetes-hosted applications and modern cloud-native services.
• Monitor production systems, investigate incidents and improve platform reliability.
• Troubleshoot deployment, infrastructure and application issues.
• Work closely with engineering teams to deliver reliable production releases.
• Contribute to operational documentation and deployment runbooks.

DevOps Engineer – HostPilot, Control Panel

Security Analyst

• Manage and maintain vulnerability scanning operations using commercial and open-source security tools across enterprise infrastructure, cloud environments, operating systems, applications, and externally exposed services
• Monitor threat intelligence feeds, vendor advisories, security research, and emerging vulnerabilities to identify risks impacting Intermedia systems and escalate critical threats appropriately
• Work directly with infrastructure, operations, engineering, and application teams to develop practical remediation and mitigation plans for identified vulnerabilities
• Track remediation progress against defined SLAs, follow up on overdue items, and communicate risk and remediation status to leadership through metrics and reporting
• Maintain and support vulnerability management platform, scanner infrastructure, cloud integrations, asset inventory integrations, and related automation workflows
• Maintain vulnerability management procedures, standards, documentation, and operational processes to ensure accuracy, consistency, and alignment with security best practices
• Collaborate with Security Operations and Incident Response teams during security investigations, threat analysis, incident response activities, and remediation efforts
• Assist with identifying unmanaged, unsupported, or non-compliant systems through asset inventory analysis and vulnerability assessment activities
• Support audit, compliance, and governance activities by maintaining accurate remediation records, exception tracking, and supporting documentation

Vulnerability Analyst

Program Manager

• Facilitate and author commodity strategies for key inbound products and services
• Partner with Legal to ensure terms are consistent with contractual requirements and incorporate those terms into contracts, such as MSAs and SOWs, negotiated with suppliers
• Work closely with senior stakeholders to understand and document details of business and procurement requirements, and use those to identify and select suppliers for everything from security software to engineering services, securing the best possible terms such as price, quality of goods and services, schedule, etc.
• Lead RFI and RFP initiatives, and aid and document cost savings efforts
• Utilize systems and tools such as ERPs (Coupa), PowerBI, Atlassian, ServiceNow, and multiple AI models to create and refine procurement processes
• Create purchase requisitions and orders for stakeholders, reconciling these with supply requests including administering Coupa and assisting Intermedia employees with Coupa processing and reporting
• Reconcile invoices to contractual terms to resolve inconsistencies

Senior Procurement Program Manager

QA Engineer

• Collaborate with Development, Product Management, and UX teams to define and understand quality requirements for AI-powered applications.
• Analyze product requirements, user stories, and technical designs to create comprehensive test strategies, test plans, and test cases.
• Validate AI-driven features such as AI Agents, Agent Assist, Supervisor Assist, knowledge-based experiences, and other AI-powered applications.
• Design, develop, and maintain automated test frameworks and automated test suites for frontend, backend, and API testing.
• Own and execute existing automation suites, investigate failures, identify defects, and drive issues to resolution.
• Develop new automated tests and contribute to the continuous improvement of the team’s automation infrastructure.
• Perform manual exploratory, functional, regression, integration, and end-to-end testing as needed.
• Collaborate with developers to identify root causes of issues and improve overall product quality.
• Review automation code and provide technical guidance to other QA engineers.
• Participate actively in Agile ceremonies, sprint planning, backlog refinement, and release activities.
• Document, report, and track software defects using Jira and other engineering tools.
• Help improve QA processes, testing methodologies, and quality standards across the AI Apps organization.

Senior QA Engineer

Recruitment

• Identify and engage passive candidates through LinkedIn Recruiter, networking, referrals, GitHub, Stack Overflow, industry events, and other sourcing channels.
• Build talent pipelines for Software Engineering, Site Reliability Engineering, Cloud Infrastructure, Security, Product Management, AI, and Customer Experience technologies.
• Conduct market mapping and competitor talent analysis.
• Develop proactive sourcing strategies for critical and difficult-to-fill positions.
• Conduct initial outreach and candidate qualification conversations.
• Assess candidate experience, technical background, and interest level.
• Build and maintain long-term candidate relationships.
• Promote Intermedia's employer brand and value proposition.
• Partner with recruiters and hiring managers to understand hiring needs and priorities.
• Participate in intake meetings and sourcing strategy discussions.
• Provide pipeline insights, market intelligence, and competitive hiring data.
• Support diversity sourcing initiatives.
• Track market trends, competitor activity, compensation benchmarks, and talent availability.
• Develop talent maps for strategic skill areas.
• Create and maintain candidate pipelines for future hiring needs.
• Maintain accurate candidate information within Pinpoint ATS.
• Track sourcing activity and performance metrics.
• Ensure a positive candidate experience throughout the recruiting process.

Technical Talent Sourcer

Affiliate Manager

• Act as a strategic talent partner supporting technical recruiting in Portugal as a primary focus, with flexibility to support other global recruiting needs as needed
• Own end-to-end technical recruiting for roles across engineering, cloud infrastructure, security, DevOps, product, and AI-adjacent disciplines supporting Intelligent Communications platforms
• Develop a deep understanding of Intermedia’s AI-enabled products, cloud technologies, and business objectives to effectively assess and attract top technical talent
• Partner with leaders hiring for teams working on AI-driven features such as automation, analytics, intelligent routing, and platform optimization
• Deliver an outstanding candidate experience while serving as a strong brand ambassador for Intermedia globally
• Consistently deliver results by identifying, qualifying, and closing candidates with strong technical capabilities and alignment to Intermedia’s culture
• Design and execute creative sourcing strategies leveraging LinkedIn Recruiter, AI-assisted sourcing tools, direct sourcing, referrals, market mapping, and targeted recruiting campaigns
• Build and maintain a high-quality, high-volume pipeline of technical candidates across multiple geographies and time zones
• Partner closely with hiring managers, HR Business Partners, and leadership to provide data-driven recruiting insights, workforce planning, and market intelligence
• Ensure hiring managers leverage best practices in interview design, structured evaluation, and behavioral interviewing
• Serve as the primary point of contact for candidates throughout the recruiting lifecycle, ensuring transparency and timely communication
• Provide regular recruiting updates, metrics, and insights to stakeholders, including senior leadership
• Track, analyze, and optimize recruiting metrics using AI-enabled recruiting analytics to ensure quality, speed, and scalability
• Maintain awareness of the competitive talent landscape, especially within AI-driven SaaS, cloud communications, UCaaS, and CCaaS markets
• Demonstrate working knowledge of immigration and work authorization considerations
• Manage reference checks for final-stage candidates

Talent Partner

• Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations.
• Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives).
• Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure.
• Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives.
• Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services).
• Oversee multi-environment support (DEV/QA/PROD and special environments like RTE).
• Operate and evolve Kubernetes clusters (cloud and on‑prem).
• Manage supporting infrastructure for Unite platforms: Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ).
• Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others).
• Introduce and maintain GitOps practices for infrastructure and application deployments.
• Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike).
• Own observability for Unite Services and Unite Integrations: Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.).
• Create and maintain detailed runbooks and recovery procedures, especially for disaster recovery and ransomware scenarios.
• Produce and maintain clear, actionable documentation: Infrastructure design and configuration, CI/CD and GitOps processes, recovery and maintenance procedures.

Lead DevOps Engineer

Implementation Specialist

• Responsible for managing projects for enterprise accounts, strategic accounts, and UC/CC combined orders.
• Provides the direction for complex projects, processes and change management initiatives.
• This position works with strategic partners and their end clients, enterprise project management, sales management.
• This role must be able to work independently and demonstrate leadership in various situations.
• To be effective in this position requires strong critical thinking and analytical skills, highly effective written, presentation, and oral communication skills.
• An independent, consultative approach to building business relationships and recommending best courses of action.
• The ability to gain commitment from parties with differing positions and opinions.
• This position requires an established record of consistently delivering project results on time and holding oneself, and others, accountable for deadlines.
• You are a hands-on project manager type capable of engaging in executive level and department level discussions through the organization, create and manage project plans, accountable for milestones and overall communications to stakeholders.

Implementation Engineer

Support Engineer

• Resolve technical issues via incoming phone calls from (mostly) non-technical end users.
• Respond to incoming web-based support requests.
• Utilize Live Chat with powerful desktop sharing tools.
• Recognize trends and report them to senior level engineers.
• Find and document any new support issues or product bugs.
• Work with other team members to resolve active issues.
• Upselling - identify product improvements by additional services offered by Intermedia.
• The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.
• Self-awareness and common-sense approach to identifying issues to escalate appropriately.
• Self-starter with the maturity to ask for assistance when needed.

Technical Support Product Specialist

• Collaborate closely with the development team to deploy and maintain application infrastructure.
• Assist in the development and support of tooling to streamline the deployment and maintenance of our products.
• Work with Kubernetes, Docker, Helm and ArgoCD to deploy applications from development through to production environments.
• Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting.
• Write and manage automation pipelines for application deployment and maintenance.
• Provision and manage infrastructure using Terraform.
• Document processes and best practices clearly and concisely.

Senior DevOps Engineer, GCP

Data Engineer

• Build and fix pipelines — ingestion, transformation, consumption, all of it
• Write dbt models that actually have tests and docs (yes, we check)
• Chase down a data issue from the report all the way back to the source
• Jump on an incident — MSSQL job died, Snowflake task hung, S3 file vanished — and fix it
• Run a backfill, validate the results, confirm the fix actually worked
• Help move data from MSSQL into Snowflake without losing anything along the way
• Keep an eye on monitoring so users don’t find problems before you do
• Leave things documented well enough that future-you will say thank you

Data Engineer – Middle

Account Manager

• As an Associate Partner Account Manager, you will actively pursue revenue objectives generated from selling services through channel partners to their user base of small/medium size businesses
• You will be expected to represent Intermedia during all phases from pre-sales activity to post-sales account management
• You will prospect for new business and sales opportunities through the Partner Channel
• Successfully conduct sales presentations demonstrating Intermedia’s voice and data solutions
• You will participate in sales and technology training
• Be responsible for meeting or exceeding monthly sales objectives
• In this role you will provide partners and customers with the highest standard of customer service through the sales cycle and work with internal departments within Intermedia to ensure successful pre and post-sale experience for both the Partner and the customer, including, but not limited to VIP Desk, Carrier Relations, Tech Support, Customer Service and Onboarding
• Responsible for building out a territory plan as well as working with specific partners in the areas of business development, business planning, marketing execution, and overall sales enablement activities
• Customer and Partner Churn protection is a critical and key part of this role, ensuring we are managing Churn in the partner base by providing excellent customer service, response to escalations and overall great partner and customer satisfaction.

Associate Partner Account Manager

• Collaborate closely with the development team to deploy and maintain application infrastructure.
• Assist in the development and support of tooling to streamline the deployment and maintenance of our products.
• Work with Kubernetes, Docker, and Helm to deploy applications from development through to production environments.
• Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting.
• Write and manage automation pipelines for application deployment and maintenance.
• Engage in the day-to-day management of Linux servers via the command line.
• Document processes and best practices clearly and concisely.
• Assist in deploying, monitoring, and maintaining data pipelines, ETL/ELT processes, and data infrastructure.
• Collaborate with data engineers to support data workflows and ensure timely and accurate data delivery.