Intermedia Cloud Communications

Marketing

• Develop and execute joint GTM strategies with channel partners to drive awareness, pipeline, and customer growth.
• Design and deliver co-marketing campaigns — digital, events, webinars, and partner-led initiatives — using MDF and joint planning.
• Collaborate with channel sales and partner success to enable partners through messaging, tools, and content that accelerate deal velocity.
• Plan and manage regional and partner events, ensuring alignment with sales goals and measurable ROI.
• Track and report on marketing performance and ROI, providing insights to optimize future programs.

Channel Marketing Manager

DevOps Engineer

• Act as technical lead for DevOps/Platform/Release engineering: set direction, standards, and best practices
• Architect and govern end-to-end delivery: infrastructure provisioning, configuration management, CI/CD, release processes, and operations
• Design and support Windows-based high availability solutions, with deep ownership of Windows clustering (failover/HA patterns, maintenance, upgrades, troubleshooting)
• Lead Linux automation and platform standardization (configuration, patching, hardening, performance tuning)
• Own Infrastructure as Code strategy with Terraform (modules, environments, state, governance)
• Own automation strategy with Ansible (reusable roles, inventories, secure secrets handling, idempotency)
• Build and standardize deployments using Octopus Deploy, GitHub, and Ansible (templates, shared steps, release promotion, rollback)
• Design and mature CI/CD pipelines (artifact versioning, approvals, promotion strategy, policy-as-code where applicable)
• Establish observability standards using VictoriaMetrics/Prometheus (metrics strategy, alerting, SLO/SLA monitoring, dashboards)
• Provide production leadership: incident response, RCA/postmortems, reliability improvements, capacity planning
• Mentor engineers, review designs/code, and raise overall engineering quality across teams
• Produce and maintain architecture docs, runbooks, and platform roadmaps

Principal DevOps Engineer

Systems Engineer

• Support efforts to support projects on financial systems roadmap
• Work with Finance and IT/Product teams to review and understand business needs and recommend process improvement and financial systems solutions to address these needs.
• Work with the business users to appropriately justify the need for IT enhancements or new applications that will increase productivity, improve the financial functions and achieve the goals of the Finance department as it relates to system capabilities and cost
• Champion financial digital initiatives to improve and enhance effective and efficient systems and processes.
• Partner with the Accounting, Finance, and Procurement functions and the IT function to lead key improvements for the financial, procurement, and reporting processes
• Planning, process mapping, configuration/development, testing, security, training and support user acceptance testing
• Evaluate project complexity, assumptions, constraints and dependencies
• Develop a work-plan with BA mentor to manage own and project activities, tasks, deliverables, and schedule
• Develop effective communication plan to meet project and stakeholders needs
• Plan/manage requirements approval and change
• Identify and communicate risks and issues that may require changes to plans or scope

Business Systems Analyst Intern

Analyst

• Participate in revenue-related journal entries, reconciliations, or account analyses in accordance with US GAAP
• Analyze accounting and operational data and provide recommendations that support data-driven decision-making
• Work on a dedicated project to identify opportunities to streamline or automate accounting or operational processes using AI
• Assist with special projects such as documentation of reports and processes
• Proactively collaborate with accounting team members and cross-functional partners
• Prepare ad hoc analyses in response to cross-departmental requests

Revenue Analyst Intern

Account Executive

• Grow and manage an assigned book of business for Intermedia’s hosted communication and cloud solutions, driving both retention and expansion.
• Develop and execute account growth strategies to identify, qualify, and close upsell and cross-sell opportunities within existing customers.
• Proactively prospect and acquire new logos, leveraging outbound campaigns, targeted outreach, and partner referrals to expand Intermedia’s customer base.
• Engage with customers through inbound and outbound channels, providing consultative solutions that align with their business needs.
• Build and deliver compelling proposals and presentations to key decision-makers, articulating the value of Intermedia’s platform.
• Conduct online demonstrations showcasing Intermedia’s services, features, and integrations.
• Collaborate cross-functionally with internal teams to support migrations, platform upgrades, and tailored solution planning.
• Maintain a strong understanding of Intermedia’s full product portfolio to effectively position offerings and drive customer success.
• Consistently achieve or exceed quota through a balanced focus on customer retention and new revenue generation.

Business Intelligence Analyst

• Work with sales, marketing, finance, and corporate data teams to deliver seamless user experience across resources that we use to run the business on a weekly, monthly, and quarterly cadence.
• Analyzing business data and creating forecasts using statistical models.
• Develop consistent definitions of KPIs across the business to support our GTM strategy.
• Support dashboard and visualization development in Microsoft Power BI
• Document work procedures, processes, and methodologies
• Form strong collaborative working relationships with data and reporting teams and analysts across Finance, Marketing, and IT teams to learn and copy best practices.
• Apply expert judgment to remove impediments and deliver success in a fast-paced environment.
• Communicate frequently and effectively with team members to ensure data requirements, project timelines, and established goals are met.
• Learn how Sales Ops supports a wide variety of key activities across an organization

Sales Operations Business Intelligence Intern

• Own infrastructure deployment lifecycle: design → provisioning → configuration → release → operations
• Build and maintain Infrastructure as Code using Terraform (modules, environments, state management)
• Automate configuration management and application/platform setup with Ansible (roles, inventories, secure secrets handling)
• Implement and maintain CI/CD pipelines for infrastructure and deployment workflows (validation, plan/apply, linting, approvals)
• Administer and troubleshoot Linux systems (systemd, networking, storage, performance tuning)
• Administer and troubleshoot Windows Server environments, including Windows-based clusters (HA/failover, patching, upgrades)
• Operate, tune, and ensure high availability for Redis, RabbitMQ, and Nginx
• Build and support monitoring and alerting with VictoriaMetrics/Prometheus (exporters, rules, dashboards, capacity tracking)
• Improve reliability: incident response, root-cause analysis, postmortems, and preventive actions
• Standardize environments and deployment patterns across stages (dev/test/prod), including documentation and runbooks
• Collaborate with engineering and operations teams on release planning, change management, and security requirements

DevOps Engineer – Infrastructure & Deployment

Product Manager

• Serve as the Product Manager for 1–2 development teams, driving day-to-day execution.
• Prioritize and maintain a clear, structured backlog aligned with product goals and stakeholder needs.
• Participate in Agile ceremonies including sprint planning, refinement, daily stand-ups, demos, and retrospectives.
• Collaborate with product managers and cross-functional partners to understand business needs and convert them into explicit, detailed requirements.
• Develop user stories, acceptance criteria, use cases, and workflow diagrams/UML models for development teams.
• Work with UI/UX teams to coordinate prototypes and design assets.
• Contribute to roadmap planning by providing execution-level insights, capacity considerations, and feasibility input.
• Communicate progress, risks, and timelines to stakeholders; set and manage expectations proactively.
• Plan releases and coordinate delivery across engineering, QA, operations, and customer-facing teams.
• Lead cross-team efforts involving multiple Intermedia products or systems.

Product Manager/Sr. Product Manager

Support Engineer

• Resolve technical issues via incoming phone calls from (mostly) non-technical end users.
• Respond to incoming web-based support requests.
• Utilize Live Chat with powerful desktop sharing tools.
• Recognize trends and report them to senior level engineers.
• Find and document any new support issues or product bugs.
• Work with other team members to resolve active issues.
• Upselling - identify product improvements by additional services offered by Intermedia.
• The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.
• Self-awareness and common-sense approach to identifying issues to escalate appropriately.
• Self-starter with the maturity to ask for assistance when needed.

Technical Support Product Specialist – Voice

• Build and operate metrics/monitoring platforms: Prometheus and/or VictoriaMetrics (scrape configs, exporters, recording rules)
• Design and maintain alerting strategy: thresholds, anomaly detection where applicable, alert routing, deduplication, and noise reduction
• Integrate monitoring/alerting and events with BigPanda (correlation, enrichment, routing, incident workflows)
• Create and maintain dashboards and operational visibility (Grafana or equivalent)
• Develop and maintain runbooks, operational playbooks, and incident response procedures
• Participate in on-call shifts: triage alerts, manage incidents, coordinate response, and lead communication during outages
• Perform root-cause analysis, postmortems, and implement corrective/preventive actions
• Improve service reliability via SLOs/SLIs, capacity planning, and automation to reduce toil
• Support monitoring for core infrastructure and services on Windows and Linux, including HA components and clusters
• Collaborate with DevOps/Engineering to instrument applications and standardize telemetry (metrics, logs, traces where applicable)

Site Reliability Engineer

• Own end-to-end release and deployment lifecycle: build → package → deploy → verify → rollback
• Develop and support **Octopus Deploy** projects, lifecycles, channels, variables, and deployment processes
• Implement deployment automation with **Ansible** (playbooks/roles, inventories, idempotent changes)
• Maintain Git-based release workflows in **GitHub** (branching, tagging, versioning, release notes)
• Build/maintain CI pipelines in GitHub Actions (or existing tooling) to produce artifacts and trigger Octopus releases
• Standardize deployment patterns across applications (templates, shared steps, reusable Ansible roles)
• Manage environment configuration and secrets in a controlled way (variable sets, permissions, auditing)
• Improve deployment safety: approvals, health checks, smoke tests, automated validation, and rollback strategies
• Support production releases, troubleshoot deployment failures, and drive root-cause analysis
• Maintain release documentation, runbooks, and change management practices
• Collaborate with developers, QA, and operations to plan releases and reduce downtime

DevOps Engineer – Deployment

• Build and operate metrics/monitoring platforms: **Prometheus and/or VictoriaMetrics** (scrape configs, exporters, recording rules)
• Design and maintain alerting strategy: thresholds, anomaly detection where applicable, alert routing, deduplication, and noise reduction
• Integrate monitoring/alerting and events with **BigPanda** (correlation, enrichment, routing, incident workflows)
• Create and maintain dashboards and operational visibility (Grafana or equivalent)
• Develop and maintain runbooks, operational playbooks, and incident response procedures
• Participate in **on-call shifts**: triage alerts, manage incidents, coordinate response, and lead communication during outages
• Perform root-cause analysis, postmortems, and implement corrective/preventive actions
• Improve service reliability via SLOs/SLIs, capacity planning, and automation to reduce toil
• Support monitoring for core infrastructure and services on **Windows and Linux**, including HA components and clusters
• Collaborate with DevOps/Engineering to instrument applications and standardize telemetry (metrics, logs, traces where applicable)