Interlaced.io

Support Engineer

• Provide remote support to end users via remote sessions, chat, phone and email
• Occasionally visit San Francisco Bay area client offices for on-site support
• Assist end users with common business technologies and cloud infrastructure components
• Work from home as primary location and maintain dedicated workspace
• Operate during set hours (8am - 5pm Pacific Time, Monday through Friday excluding holidays)
• Collaborate with clients across levels from front desk to CEO
• Implement and support technology infrastructure for clients
• Participate in professional development and training programs

IT Support Technician II