Interlaced.io

IT Support Technician I

Interlaced.io

contract

Posted on:

Location Type: Remote

Location: Argentina

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Salary

💰 $18,000 - $22,000 per year

Job Level

Junior

About the role

  • Act as a key layer of Interlaced's support team
  • Communicate availability to IT Support Associates
  • Self-sufficient with proactive/reactive tickets
  • Gatekeeper for Key Contact approval process
  • Resolve reactive support tickets
  • Work on proactive maintenance and internal initiatives
  • Review KPIs for performance
  • Develop knowledge of internal and client-facing technology solutions
  • Provide training to IT Support Associates and new employees

Requirements

  • 1+ years working in IT, with a focus on help desk and customer support
  • High technical skills and experience
  • Familiarity with common business technologies
  • Efficient problem solver
  • Ability to convey complex technical solutions to end users
  • Candidates should possess B2 or higher proficiency in English.
Benefits
  • Competitive compensation ($18,000-$22,000 annual DOE) and open ended contract
  • Cell phone and health & wellness reimbursements
  • 5 paid Vacation days annually
  • 16 paid Holidays annually - 6 fixed and 10 flexible
  • 2 paid volunteer days annually
  • Paid sick time
  • Peer-to-peer bonus allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporthelp desk supportcustomer supporttechnical skillsproblem solvingtechnology solutionsKPI review
Soft Skills
communicationself-sufficiencyproactivereactivetrainingconveying complex solutionsefficiency