IT Support Associate
Interlaced.io
contract
Posted on:
Location Type: Remote
Location: Argentina
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Salary
💰 $16,000 - $19,000 per year
Tech Stack
About the role
- Act as the central point between clients and staff, ensuring clear communication
- Shadow taking proactive and reactive tickets for the first time
- Work on some issues independently while assigning others to IT Support Technician
- Gatekeeper for Key Contact approval process and contact verification
- Monitor ticket status and prioritize schedules for support resources
- Develop knowledge of internal systems and technology solutions
- Familiarity with Interlaced's service plans and project offerings
- Complete assigned training and identify areas of interest for future education
Requirements
- Knowledge of common business technologies
- Experience working in diverse technical environments
- Familiarity with various cloud infrastructure components
- Technical skill-set and up to date with technology trends
- Ability to incorporate new techniques and processes
- Personable and capable of interacting with all levels of clients' business
- Ability to simplify complex technical solutions for end users
Benefits
- Competitive compensation ($16,000-$19,000 annual DOE) and open ended contract
- Cell phone and health & wellness reimbursements
- 5 paid Vacation days annually
- 16 paid Holidays annually - 6 fixed and 10 flexible
- 2 paid volunteer days annually
- Paid sick time
- Peer-to-peer bonus allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud infrastructurebusiness technologiestechnical skill-settechnology trends
Soft Skills
clear communicationproactive problem solvingindependent workclient interactionsimplifying complex solutions