Interlace Health

Content Marketing Manager

• Audit Nova documentation across MadCap Flare, UserGuiding, UserVoice, HelpSite, SharePoint/OneDrive, and various internal formats
• Use an existing deep-dive Nova markup to build a clean, accurate taxonomy
• Evaluate all documentation tools in use today and provide a clear tooling recommendation
• Build the new Nova documentation structure in Azure Wiki and map it to HelpSite
• Design governance, workflows, intake processes, release update processes, and maintenance guidelines
• Assess whether an LMS is needed for training content
• Pilot the structure using the marketing content library

Content Operations Consultant, Documentation Tooling

Technical Customer Success

• Configure and customize client solutions using our platform tools, workflows, and integrations.
• Build and manage workflows, data mappings, and automations (using JSON, JavaScript, scripting logic, etc.).
• Translate client requirements into technical configurations in collaboration with implementation managers.
• Troubleshoot and resolve integration or workflow issues during onboarding and post-go-live.
• Document configurations and solutions for knowledge sharing and compliance.
• Partner with engineering and product teams to report bugs, suggest improvements, and test new features.

Content Operations Consultant, Documentation Tooling

Technical Implementation Specialist