Interiors International

Account Executive

• Field inbound leads through website, webinars, trade shows
• Prospecting and lead nurturing to assigned market
• Develop leads into prospects by understanding their challenges/needs and effectively communicating Gingr and Revelation Pets
• Qualify and Identify prospect needs by leveraging key contacts within an organization.
• Learn the tools necessary to be successful: CRM, scripts, ZoomInfo, LinkedIn Sales Navigator.
• Conduct phone and web-based sales presentations and product demos
• Use Salesforce to manage prospect pipeline and provide accurate sales forecasts
• Proactively manage leads throughout the entire sales cycle.
• Travel to represent Gingr and industry tradeshows (3-4 times per year)

Sales Engineer

• Partner with Account Executives to support discovery, qualification and product demos
• Translate customer business needs into clear, easy-to-understand product solutions
• Answer functional and workflow questions, including understanding basic API integrations
• Help customers understand how the product fits their business today and as they grow
• Address common objections around fit, complexity, pricing, and change management
• Act as a customer advocate by sharing product needs, enhancements and other relevant feedback with the Product team
• Maintain strong working knowledge of product features and roadmap themes
• Support the development of the Product Marketing strategy and its execution via conference attendance and thought leadership activities such as webinars and speaking engagements

Customer Support

• Oversee daily operations of the Customer Support Team, managing a group of 6–8 direct reports across Tier 1, Tier 2, and Tier 3 agents.
• Mentor, coach, and provide training to team members, including performance reviews and professional development plans.
• Serve as the primary contact for customer escalations, particularly software-related issues, and coordinate with Product and Development teams to address defects and deliver solutions.
• Manage incoming support inquiries, ensuring performance metrics such as ticket closure rates and CSAT scores are met.
• Collaborate with the Customer Support Manager and other Team Leads in weekly meetings to discuss open projects and operational goals.
• Work closely with the Learning & Knowledge Specialist to develop and update training materials for onboarding new team members and upskilling existing staff.
• Contribute to the hiring, onboarding, and offboarding processes for team members, ensuring smooth transitions and alignment with team needs.
• Continually assess and improve support processes and workflows to accommodate team growth and enhance scalability.
• Assist in creating and maintaining customer self-service resources, identifying gaps, and enhancing content.

Account Executive

Sales Engineer

Customer Support Team Lead