Revenue Operations Manager, Customer Success
Togetherwork
Customer Success Operations Manager, Remote US Based
Interiors International
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Customer Success Operations Manager to drive operational excellence across our Customer Success organization in a fast-paced, high-growth environment.\n
- This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience.\n
- You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.\n
- This is a unique opportunity to shape the systems and processes that power a growing Customer Success team.\n
- Drive insights and strategy that influence customer experience and retention.\n
- Work remotely with a collaborative, mission-driven team.\n
- Gain exposure to executive leadership and contribute to company-wide initiatives.\n
- Own the design, implementation, and continuous improvement of CS operations, systems, and reporting.\n
- Manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.\n
- Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.\n
- Evaluate and implement customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement.\n
- Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.\n
- Build scalable processes to support a growing CS team across multiple business units.\n
- Support forecasting, capacity planning, and segmentation strategies for Customer Success.\n
- Lead cross-functional initiatives that improve customer experience, retention, and expansion.
Requirements
- Must-Have: 3+ years of experience in Customer Success Operations, preferably at a SaaS company.\n
- Strong Salesforce and related tech stack administration and reporting skills; ability to design and manage custom workflows and objects.\n
- Proven ability to drive process improvements and scale operations in a fast-paced environment.\n
- Excellent project management and communication skills.\n
- Strong analytical mindset, with the ability to work with data to identify insights and drive decisions.\n
- Nice-to-Have: Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly.\n
- Nice-to-Have: Background working in private equity-backed or multi-product SaaS environments.
