Manager, Payment Network Advisory
PayPal
Manager, Customer Education – Production & Innovation
intercom Inc,.
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $153,900 - $183,825 per year
Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Define, codify and evolve the production process, with a strong focus on video and AI production tools and processes
- Define and maintain the voice, tone, design, style, and user experience across Customer Education content and surfaces
- Partner with LXDs and additional producers to lead creative direction
- Formalize inputs for the content roadmap, assess, prioritize and manage expectations before committing to production
- Build and maintain a clear production roadmap and calendar to ensure content launches on time and per prioritization
- Directly produce and deliver impactful educational content as part of the role (player-coach)
- Own performance metrics for content, systems and processes (on time shipping, learner sentiment, content performance)
- Partner closely with teams across the business to support product adoption; report to the Director of Customer Education
Requirements
- 5+ years of proven experience leading customer education production and delivery in education
- Strong project and people management experience (3+ years managing contractors, vendors, and/or direct reports)
- Track record of scaling production through tooling, workflows, and process innovation
- Curious about and comfortable with new technology, with a solid understanding of AI and customer experience tools
- Strong cross-functional collaboration skills to drive customer outcomes at scale
- Natural storyteller able to explain complex topics simply and engagingly
- Strong data-driven and operational mindset, with experience A/B testing and leveraging data visualization platforms such as Tableau
- Player-coach with strong execution chops (hands-on role)
- Proof of eligibility to work in the United States is required
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
- Eligible for corporate bonus program and Restricted Stock Units (RSUs)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
video productionAI production toolscontent roadmap managementA/B testingdata visualization
Soft skills
project managementpeople managementcross-functional collaborationstorytellingdata-driven mindset
