Senior Frontend Platform Engineer
intercom Inc,.
JavaScriptNode.jsReact
Staff Frontend Platform Engineer
intercom Inc,.
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
Tech Stack
JavaScriptReactTypeScript
About the role
- Lead and deliver on the most complex and ambiguous projects, reducing risks early and ensuring execution quality
- Set direction for Intercom's frontend React ecosystem and advocate for best practices across the company
- Mentor and grow engineers at all levels through coaching, durable knowledge sharing, and role modelling technical excellence
- Shape the culture of frontend at Intercom, championing quality, customer empathy, and long-term velocity while balancing product delivery
- Partner with engineering and product leadership to align technical investments with business priorities, influence roadmaps, and shape strategic trade-offs
- Build and evolve frontend systems, frameworks, and practices, modernizing the frontend stack with React and improving developer experience
- Solve highly complex problems that span the whole product development org and act as a force multiplier or expert executor depending on the problem
Requirements
- 8+ years of professional experience building high-quality web applications, including impact at scale
- Deep expertise in JavaScript, React, and TypeScript
- Experience with modern frontend tooling and influencing architectural direction
- Strong foundation in web fundamentals (HTML, CSS, performance, accessibility)
- Ability to teach and advocate for web fundamentals and best practices
- Track record of enabling other engineers or product teams via frameworks, tooling, or architectural decisions
- Experience leading initiatives, shaping technical strategy, and driving alignment across multiple stakeholders
- Proven ability to deliver on ambiguous, high-stakes projects while balancing speed, quality, and maintainability
- Product mindset: understands velocity, usability, and customer impact when making engineering decisions
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews
- Pension scheme & match up to 4%
- Life assurance and comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave and 6 weeks paternity leave for fathers
- Cycle-to-Work Scheme with secure bike storage
- MacBooks as standard (Windows available for certain roles)
- Hybrid working policy (expected in office at least three days per week)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaScriptReactTypeScriptHTMLCSSweb performanceaccessibilityfrontend toolingarchitectural directionweb fundamentals
Soft skills
mentoringcoachingknowledge sharingtechnical excellencecustomer empathystrategic trade-offsinfluencingcollaborationproblem-solvingproject management