Solution Architect
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Senior Solutions Architect
intercom Inc,.
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Act as a trusted technical advisor to customers, helping integrate, deploy, and maximize the value of Intercom and Fin
- Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
- Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
- Lead technical discovery sessions, assess customer requirements and design scalable solutions
- Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
- Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
- Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
- Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
- Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
- Develop technical content, including documentation, integration guides, and knowledge-sharing resources
Requirements
- 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
- Strong technical expertise in APIs, integrations, and automation frameworks
- Proficiency in REST APIs, JavaScript, HTML and CSS
- Deep understanding of AI-driven automation, LLMs, and customer support technologies
- Experience with security reviews, compliance requirements, and enterprise IT environments
- Excellent communicator, able to convey complex topics to both engineers and non-technical audiences
- Problem-solver who thrives in fast-paced environments and can manage multiple projects
- Passionate about customer success, with a track record of helping businesses adopt and scale new technologies
- Experience with Intercom or similar customer support platforms is a plus
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIsintegrationsautomation frameworksREST APIsJavaScriptHTMLCSSAI-driven automationLLMscustomer support technologies
Soft skills
excellent communicatorproblem-solvercustomer successability to convey complex topicsmanaging multiple projectspassionate about technology adoption